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Home > Computers & Programming > Shoaib Mirza
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Shoaib Mirza
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This expert is currently unavailable for sessions. We apologize for any inconvenience caused.
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Expert in:
Computers & Programming
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Rating:
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Languages:
English
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Technical Support Specialist (Hardware/Software/Networking)
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Degrees
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Bachelor in Electrical and Electronic Engineering, Diploma Course in Project Managment.
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My Expert Service
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* Investigate and resolve technical issues escalated by the customer and forward the same to other functional areas when required.
* Mentor the team towards the accomplishment of the target.
* Handle queries relating to high end systems (XPS) and network issues relating to desktop and network printers.
* Review and allot information forwarded by other functional areas (L2 and Manufacturing included).
? Analyze data on a daily basis to identify problems that may arise, relating to product, support and compatibility.
* Identifying training need and preparing effective presentations to focus on the key call drivers.
* To ensure that all is work carried out in accordance with Incident Management guidelines.
* Investigate and resolve technical issues with his internet service, if required escalate them to the required functional areas.
* Identify the need of the customer and suggest him necessary services required for his business solutions and upgrade him with the same thereby meeting the required sales target.
Managing timelines and keeping resources involved in multiple tasks to make maximum utilization.
* Introduced development and application of client needs assessment and product specification to define and manage previously neglected expectations - resulting in late project delivery.
* Provide project leadership to a team of developers for software development, including budget control, production timetable, status reporting, client / project team co ordination and quality assurance.
* Gathering business requirements, planning project schedule, monitoring and tracking defects, evaluating effectiveness and Analyzing and Documenting results in the area of Project management.
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Experience & Qualifications
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Worked with the best companies in the computer and IT segment like Dell, Sutherland for a period of 3 years now.
Gained proficiency in Microsoft office tools, and various MS Operating systems and linux too.
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Available Modes Of Communication
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email/chat
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Contact
Shoaib Mirza
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