Customer Service

CallOut C.1.11 - A - More Efficient Customer Service

CallOut C.1.11 - A - More Efficient Customer Service

Better, More Efficient Customer Service
Turn customer requests for service into cost-effective relationship-building opportunities

CallOut - Extra Space Story 1

CallOut - Extra Space Story 1

"If there's any amount of data I want, no matter how granular, my Customer Success manager helps me to get it." 

 

- Emily Emmer, Optimization Marketing Manager, Extra Space Storage

 

For over 15 years, LivePerson has been providing tools that consistently help companies deliver better customer care, faster, and at a lower cost.  Customer interactions that often begin with a problem are quickly turned into engagements that deepen relationships and drive future business.

And with the customer intelligence available today, the results are even stronger…

A.2 - Callout C - Help customers find answers in real-time

A.2 - Callout C - Help customers find answers in real-time

Help customers find answers in real-time

  • Enable customers to engage with you from any device, and through any channel
  • Provide assistance through all engagement types:  chat, voice, offers, video chat
  • Determine which visitors need help–and what level of support to route them to–using customer data and real-time observations of their behavior on your website
  • Actively engage customers looking for answers on the website
  • Engage customers with desktop sharing and page-push during chat or phone sessions
  • Deliver targeted messaging that provides a customer with the assistance he or she needs, or a banner that will allow them to navigate to a FAQ page, reset password page, etc.

 

Put an end to customer frustration

  • Respond to service requests immediately
  • Reduce wait times from inquiry to resolution
  • Resolve 70% of service issues at first contact

Reduce contact center costs

  • Deflect time-consuming inbound phone and email inquires to a more cost-effective type of engagement
  • Handle service requests at a lower cost per issue resolved
  • Significantly reduce cost per interaction
  • Streamline service operations
  • Optimize resource utilization by increasing self-serve resolution and better-aligning service issues with engagement types

 

Maximize agent productivity

  • Match supply and demand to maximize the number of engagements and issues handled per labor hour
  • Multi-task by chatting with multiple customers at once
  • Reduce overhead of handling target call or email queues by 25%

 

Give customers choices

  • Make it easy for customers to request service in the way they prefer

CallOut A.1 - C - 2 Columns - Intelligence-Mobile Solutions

CallOut A.1 - C - 2 Columns - Intelligence-Mobile Solutions

CallOut A.1 - D - 2 Columns - Insight-IndustrySolutions

CallOut A.1 - D - 2 Columns - Insight-IndustrySolutions

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Callout_M_Davinci_SS

Callout_M_Davinci_SS

 

"Our Customer Success manager has been stellar. I am always amazed at the analytics that he can generate for us."

-Martin Senn, COO,
DaVinci Virtual Office Solutions

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CallOut C.1.11 - Digital Adoption Webinar

CallOut C.1.11 - Digital Adoption Webinar

CallOut - NDVH Success Story

CallOut - NDVH Success Story

"The Customer Success team is an incredible ally as we continue to grow with the platform.”

- Brian Pinero, Director, Digital Services,
National Domestic Violence Hotline (NDVH)/LoveIsRespect 

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CallOut C.1.11 - Digital Adoption eBook

Callout_M_Sun-Life-Direct-US

Callout_M_Sun-Life-Direct-US

Sun Life Direct Partners with LivePerson to Assure Online Customer Satisfaction