solutions

Customer Service

Better, More Efficient Customer Service

Turn customer requests for service into cost-effective relationship-building opportunities

For over 15 years, LivePerson has been providing tools that consistently help companies deliver better customer care, faster, and at a lower cost.  Customer interactions that often begin with a problem are quickly turned into engagements that deepen relationships and drive future business.

And with the customer intelligence available today, the results are even stronger…

Help customers find answers in real-time

  • Enable customers to engage with you from any device, and through any channel
  • Provide assistance through all engagement types:  chat, voice, offers, video chat
  • Determine which visitors need help–and what level of support to route them to–using customer data and real-time observations of their behavior on your website
  • Actively engage customers looking for answers on the website
  • Engage customers with desktop sharing and page-push during chat or phone sessions
  • Deliver targeted messaging that provides a customer with the assistance he or she needs, or a banner that will allow them to navigate to a FAQ page, reset password page, etc.

Put an end to customer frustration

  • Respond to service requests immediately
  • Reduce wait times from inquiry to resolution
  • Resolve 70% of service issues at first contact

Reduce contact center costs

  • Deflect time-consuming inbound phone and email inquires to a more cost-effective type of engagement
  • Handle service requests at a lower cost per issue resolved
  • Significantly reduce cost per interaction
  • Streamline service operations
  • Optimize resource utilization by increasing self-serve resolution and better-aligning service issues with engagement types

Maximize agent productivity

  • Match supply and demand to maximize the number of engagements and issues handled per labor hour
  • Multi-task by chatting with multiple customers at once
  • Reduce overhead of handling target call or email queues by 25%

Give customers choices

  • Make it easy for customers to request service in the way they prefer

Learn More

Intelligence

Mobile Solutions

LP Insights

Industry Solutions

LP Chat Block 2014

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