CONVERSATIONAL FLYWHEEL™Connect with customers through omnichannel messaging experiences
Omnichannel messaging just went from nice-to-have to must-have. Integrate your tech stack, LLMs, and go-to messaging channels to bridge the gap from traditional voice interactions to convenient, personalized, and secure digital-first conversations.
Demo how we can help
Bridge the AI gap: Offer a seamless customer experience
74%
of consumers are more likely to purchase from a company that lets them message as opposed to only call
8 out of 10
consumers are more likely to purchase from businesses that connect all their interactions across phone, email, and messaging
76%
of consumers want the option to seamlessly switch between calling and messaging depending on their preference at the moment
Create digital-first connections
Enhance your conversations by integrating the tools and systems needed to drive personalized interactions on any and every messaging channel where your customers want to connect.
Messaging channels
Be available whenever and wherever customers need you
LivePerson’s omnichannel messaging capabilities makes it easy to engage customers on their preferred messaging channels. With web messaging, SMS, Apple Messages for Business, WhatsApp, Facebook Messenger, and so much more, help customers find you on a channel that works for them.
Proactive messaging
Don’t wait for customers to come to you
Initiate two-way conversations with outbound Proactive Messaging. Send personalized business messages, reminders, appointments, and more over multiple channels like SMS, WhatsApp, or in-app messaging to increase customer loyalty and drive revenue.
integration hub
Build stronger connections with the right integrations
Deliver more personalized customer interactions and increase agent efficiency with LivePerson’s out-of-the-box Integration Hub. Integrate your CRM or CMS or connect with Workato to access thousands of third-party systems across commerce, marketing, care, HR, and more.
Propel the Conversational Flywheel forward
Assist
Improve efficiency by empowering agents with AI.
Automate
Streamline customer support with self-service.
Understand
Turn your conversation data into actionable insights.
Building stronger digital connections
“We’ve set out to be more mobile, more personal, and intentional in how our customers connect with us. And the result is that customers convert at a higher rate, and are happiest with their experience in the mobile channel.”
Read their story
