The Internet of Customers: Google’s Nest Purchase Fuels the Revolution

The Internet of Things (IoT) is changing the way we solve problems, communicate and ultimately, collect data. A popular example from last year was the FitBit. The gadget monitors our daily habits and delivers personalized data right to our personal devices.

How to Lose a Customer in 76 Seconds or Less [Infographic]

Research indicates that many consumers won’t wait more than 5 minutes to get help in store before they walk out.  How long are consumers willing to wait for help online? Today’s “digital consumer” is even more impatient, and globally, consumers will wait an average of just 76 seconds to get help online before they give up, or go to another website. For many of us, that time limit is even shorter.

Four-Step Action Plan for Connecting With Customers

We all know why we shop online.  For one, the convenience just can’t be beat.  Why sit through traffic, deal with crowded parking lots, compete with fellow shoppers and wait in long lines when you can shop from the comfort of your own couch?  Record numbers of shoppers are opting for convenience over chaos, spending an estimated 375 million hours shopping online in December 2012 alone.

The Ideal Online Experience: What it Takes for Consumers to Click, Not Abandon

The expansion of digital channels and an increasingly crowded online marketplace are changing consumer spending habits and online behavior. And the more consumers spend online, both in time and money, the more demanding they become of the online customer experience. Consumers are very articulate when it comes to their online expectations, and they’re quick to abandon your site if your website experience and customer engagement strategy are not up to par.

The Experience is The Message

LivePerson prides itself on being absolutely obsessed with our customer's experience. If part of being a customer-centric organization is bringing the customer to the table, we've done this in spades. Whether it's the dinner table or the boardroom table, we have constantly sought out ways to bring our customers into our world, to better understand them as people and professionals, and to understand their needs as users of the products we create.  

Creating Better Customer Experiences through Big Data

If you’re familiar at all with LivePerson, you’ll know that we’re a real-time engagement company, focused on creating meaningful connections.  But it’s also fair to say that we’re a data company.

LivePerson Customer Heroes

The winners of the 2012 LivePerson Customer Hero Awards were recognized and celebrated at Aspire on June 14. These awards reflect LivePerson's core values and mission of Helping Others, Being an Owner, and Creating Meaningful Connections.  

 

CONNECTION AWARD

Winner: Illinois Legal Aid

The Internet of Customers: Google’s Nest Purchase Fuels the Revolution

The Internet of Things (IoT) is changing the way we solve problems, communicate and ultimately, collect data. A popular example from last year was the FitBit. The gadget monitors our daily habits and delivers personalized data right to our personal devices.
January 29, 2014 by Anurag Wadehra

How to Lose a Customer in 76 Seconds or Less [Infographic]

Research indicates that many consumers won’t wait more than 5 minutes to get help in store before they walk out.  How long are consumers willing to wait for help online? Today’s “digital consumer” is even more impatient, and globally, consumers will wait an average of just 76 seconds to get help online before they give up, or go to another website. For many of us, that time limit is even shorter.
November 19, 2013 by Erin Kang

Four-Step Action Plan for Connecting With Customers

We all know why we shop online.  For one, the convenience just can’t be beat.  Why sit through traffic, deal with crowded parking lots, compete with fellow shoppers and wait in long lines when you can shop from the comfort of your own couch?  Record numbers of shoppers are opting for convenience over chaos, spending an estimated 375 million hours shopping online in December 2012 alone.
February 19, 2013 by Kevin Kohn

The Ideal Online Experience: What it Takes for Consumers to Click, Not Abandon

The expansion of digital channels and an increasingly crowded online marketplace are changing consumer spending habits and online behavior. And the more consumers spend online, both in time and money, the more demanding they become of the online customer experience. Consumers are very articulate when it comes to their online expectations, and they’re quick to abandon your site if your website experience and customer engagement strategy are not up to par.
January 28, 2013 by Erin Kang

The Experience is The Message

LivePerson prides itself on being absolutely obsessed with our customer's experience. If part of being a customer-centric organization is bringing the customer to the table, we've done this in spades. Whether it's the dinner table or the boardroom table, we have constantly sought out ways to bring our customers into our world, to better understand them as people and professionals, and to understand their needs as users of the products we create.  
July 26, 2012 by Jason Valdina

Creating Better Customer Experiences through Big Data

If you’re familiar at all with LivePerson, you’ll know that we’re a real-time engagement company, focused on creating meaningful connections.  But it’s also fair to say that we’re a data company.
July 17, 2012 by Dave Flammia

LivePerson Customer Heroes

The winners of the 2012 LivePerson Customer Hero Awards were recognized and celebrated at Aspire on June 14. These awards reflect LivePerson's core values and mission of Helping Others, Being an Owner, and Creating Meaningful Connections.     CONNECTION AWARD Winner: Illinois Legal Aid
July 9, 2012 by Barry Lamm

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