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Innovating Customer Service Through Twitter

There’s been a lot of buzz, or shall we say tweets, about Citibank’s innovative use of Twitter as a real and secure customer service tool.

Innovating Customer Service Through Twitter

There’s been a lot of buzz, or shall we say tweets, about Citibank’s innovative use of Twitter as a real and secure customer service tool.
June 22, 2012 by Terra Walker Mrkulić