Cyber Monday Results Are In: Shoppers Generate a Record One Million Digital Engagements

Last week saw a flurry of hype around the expected record numbers of shoppers going digital this year on Cyber Monday. Good news: the numbers are in, and consumers did not disappoint their favorite retailers. At figures north of $1.735 billion, some are calling it the biggest e-commerce spending day in US history. Not only did more consumers take to the internet and mobile devices to do their shopping, but here at LivePerson we also saw an important trend in behavior emerge as a growing number of consumers engaged with brands while shopping online.

Gone in 76 Seconds – The Window of Customer Loyalty

This week, LivePerson announced the results of its second annual “Connecting with Customers” research, a comprehensive look at the online trends and consumer behaviors that are shaping today’s digital experiences and driving consumer expectations. 

Seven-Step Action Plan for Winning the Holiday eCommerce Battle

As we discussed in our previous post, Top 3 eCommerce Trends of the Holiday Season, taking advantage of holiday eCommerce traffic is a must for any retailer.  Holiday purchases can account for up to 40% of annual sales (National Retail Foundation, 2013).   The holidays represent a significant opportunity for brands to reach new customers, more so than any other time of yea

Top 3 eCommerce Trends of the Holiday Season

The holiday season is the single most important season for ecommerce professionals. In fact, holiday shoppers generate almost half (40%) of total annual retail revenue (National Retail Federation, 2013). That’s a lot of spending, and a great opportunity to engage both new and existing customers.

eCommerce Leader Pushes Boundaries with High-Touch Engagement

Here on the Connected Customer blog we talk a lot about the importance of providing your customers with truly excellent customer service through real-time human assistance, personalization and multi-channel strategies. It’s always exciting when we see online and offline retailers invest in new ways that push customer service boundaries even higher. For example, today we were really excited to see news about Amazon’s new feature in their latest Kindle Fire: the Mayday Button. Even more interesting is that it seems that more and more top digital brands like Amazon are looking to differentiate their brand through innovative, meaningful service, not just exceptional product. “Mayday” is actually being featured in headlines everywhere!

How Much Does One Second Cost?

Online consumers crave convenience. They appreciate quality and intuitive website design, a quick checkout process, helpful customer service, and above all else, speed and efficiency. While you might have  the coolest web graphics and sleek product demos on your site, if you’re homepage is slow to load, the checkout page is stalling, or there’s a long wait time for support—you’ve lost a potential customer.

It’s no surprise that website speed is the first step to delivering the prime shopping experience.

How to Close the Gap Between the In-Store and Online Customer Experience

Shopping isn’t necessarily just about the end product, nor is it solely focused on a single need; it’s about the entire customer journey. For some, this means strolling down the aisles of a favorite shop or boutique. But for many, the digital world has altered the way consumers purchase their desired goods.

Four-Step Action Plan for Connecting With Customers

We all know why we shop online.  For one, the convenience just can’t be beat.  Why sit through traffic, deal with crowded parking lots, compete with fellow shoppers and wait in long lines when you can shop from the comfort of your own couch?  Record numbers of shoppers are opting for convenience over chaos, spending an estimated 375 million hours shopping online in December 2012 alone.

The Ideal Online Experience: What it Takes for Consumers to Click, Not Abandon

The expansion of digital channels and an increasingly crowded online marketplace are changing consumer spending habits and online behavior. And the more consumers spend online, both in time and money, the more demanding they become of the online customer experience. Consumers are very articulate when it comes to their online expectations, and they’re quick to abandon your site if your website experience and customer engagement strategy are not up to par.

Take the Chill Out of Your Holiday Code Freeze

It’s that time of year again, time for the holiday code freeze! For those of you who may not be aware, a code freeze happens for many websites during times of busy traffic, such as holiday time, to minimize any risk for errors or downtime that could have an adverse impact on sales or the customer web experience.

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Cyber Monday Results Are In: Shoppers Generate a Record One Million Digital Engagements

Last week saw a flurry of hype around the expected record numbers of shoppers going digital this year on Cyber Monday. Good news: the numbers are in, and consumers did not disappoint their favorite retailers. At figures north of $1.735 billion, some are calling it the biggest e-commerce spending day in US history. Not only did more consumers take to the internet and mobile devices to do their shopping, but here at LivePerson we also saw an important trend in behavior emerge as a growing number of consumers engaged with brands while shopping online.
December 9, 2013 by Alon Waks

Gone in 76 Seconds – The Window of Customer Loyalty

This week, LivePerson announced the results of its second annual “Connecting with Customers” research, a comprehensive look at the online trends and consumer behaviors that are shaping today’s digital experiences and driving consumer expectations. 
November 19, 2013 by Anurag Wadehra

Seven-Step Action Plan for Winning the Holiday eCommerce Battle

As we discussed in our previous post, Top 3 eCommerce Trends of the Holiday Season, taking advantage of holiday eCommerce traffic is a must for any retailer.  Holiday purchases can account for up to 40% of annual sales (National Retail Foundation, 2013).   The holidays represent a significant opportunity for brands to reach new customers, more so than any other time of yea
November 11, 2013 by Jennifer Delgado

Top 3 eCommerce Trends of the Holiday Season

The holiday season is the single most important season for ecommerce professionals. In fact, holiday shoppers generate almost half (40%) of total annual retail revenue (National Retail Federation, 2013). That’s a lot of spending, and a great opportunity to engage both new and existing customers.
October 31, 2013 by Barry Lamm

eCommerce Leader Pushes Boundaries with High-Touch Engagement

Here on the Connected Customer blog we talk a lot about the importance of providing your customers with truly excellent customer service through real-time human assistance, personalization and multi-channel strategies. It’s always exciting when we see online and offline retailers invest in new ways that push customer service boundaries even higher. For example, today we were really excited to see news about Amazon’s new feature in their latest Kindle Fire: the Mayday Button. Even more interesting is that it seems that more and more top digital brands like Amazon are looking to differentiate their brand through innovative, meaningful service, not just exceptional product. “Mayday” is actually being featured in headlines everywhere!
September 26, 2013 by Grant Miller

How Much Does One Second Cost?

Online consumers crave convenience. They appreciate quality and intuitive website design, a quick checkout process, helpful customer service, and above all else, speed and efficiency. While you might have  the coolest web graphics and sleek product demos on your site, if you’re homepage is slow to load, the checkout page is stalling, or there’s a long wait time for support—you’ve lost a potential customer. It’s no surprise that website speed is the first step to delivering the prime shopping experience.
September 19, 2013 by Vikas Bhambri

How to Close the Gap Between the In-Store and Online Customer Experience

Shopping isn’t necessarily just about the end product, nor is it solely focused on a single need; it’s about the entire customer journey. For some, this means strolling down the aisles of a favorite shop or boutique. But for many, the digital world has altered the way consumers purchase their desired goods.
June 3, 2013 by Anurag Wadehra

Four-Step Action Plan for Connecting With Customers

We all know why we shop online.  For one, the convenience just can’t be beat.  Why sit through traffic, deal with crowded parking lots, compete with fellow shoppers and wait in long lines when you can shop from the comfort of your own couch?  Record numbers of shoppers are opting for convenience over chaos, spending an estimated 375 million hours shopping online in December 2012 alone.
February 19, 2013 by Vikas Bhambri

The Ideal Online Experience: What it Takes for Consumers to Click, Not Abandon

The expansion of digital channels and an increasingly crowded online marketplace are changing consumer spending habits and online behavior. And the more consumers spend online, both in time and money, the more demanding they become of the online customer experience. Consumers are very articulate when it comes to their online expectations, and they’re quick to abandon your site if your website experience and customer engagement strategy are not up to par.
January 28, 2013 by Erin Kang

Take the Chill Out of Your Holiday Code Freeze

It’s that time of year again, time for the holiday code freeze! For those of you who may not be aware, a code freeze happens for many websites during times of busy traffic, such as holiday time, to minimize any risk for errors or downtime that could have an adverse impact on sales or the customer web experience.
November 29, 2012 by Damien Acheson

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