Online shoppers in the United States will spend $54.47 billion this holiday season according to eMarketer’s latest report "Online Holiday Shopping Forecasts and Trends." This is a 16.8% increase from last year and a sign of a gradual recovery from the economic crisis of 2008. 

This holiday season, it will be more important than ever for businesses to be “holiday ready” in multiple digital channels—beyond just their website. LivePerson recently surveyed 500 consumers about their holiday shopping habits and how digital tools and channels are impacting their preferences this season.