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The Future of Connection

The tech world is still abuzz around Facebook’s recent acquisition of WhatsApp and its lofty $19B price tag, and the key themes presented in Barcelona at the Mobile World Congress last week only confirm that real-time messaging is taking over communication, as we know it.

Whether you think WhatsApp is worth $19 billion or not, the fact is that rich, real-time, digital communication has a major impact in the world and the potential to become more important than the Internet itself.  Imagine a world where everyone is always connected, everywhere they are – this world is imminent and brands need to be prepared.

The Internet of Customers: Google’s Nest Purchase Fuels the Revolution

The Internet of Things (IoT) is changing the way we solve problems, communicate and ultimately, collect data. A popular example from last year was the FitBit.

eCommerce Leader Pushes Boundaries with High-Touch Engagement

Here on the Connected Customer blog we talk a lot about the importance of providing your customers with truly excellent customer service through real-time human assistance, personalization and multi-channel strategies. It’s always exciting when we see online and offline retailers invest in new ways that push customer service boundaries even higher. For example, today we were really excited to see news about Amazon’s new feature in their latest Kindle Fire: the Mayday Button. Even more interesting is that it seems that more and more top digital brands like Amazon are looking to differentiate their brand through innovative, meaningful service, not just exceptional product. “Mayday” is actually being featured in headlines everywhere!

Timeline of Innovation

At LivePerson, we embrace innovation as a core vehicle for our success and our customers’ success.

LP Chat Block 2014

 
  • The tech world is still abuzz around Facebook’s recent acquisition of WhatsApp and its lofty $19B price tag, and the key themes presented in Barcelona at the Mobile World Congress last week only confirm that real-time messaging is taking over communication, as we know it. Whether you think WhatsApp is worth $19 billion or not, the fact is that rich, real-time, digital communication has a major impact in the world and the potential to become more important than the Internet itself.  Imagine a world where everyone is always connected, everywhere they are – this world is imminent and brands need to be prepared.
    May 21, 2014
  • The Internet of Things (IoT) is changing the way we solve problems, communicate and ultimately, collect data. A popular example from last year was the FitBit. The gadget monitors our daily habits and delivers personalized data right to our personal devices.
    January 29, 2014
  • Here on the Connected Customer blog we talk a lot about the importance of providing your customers with truly excellent customer service through real-time human assistance, personalization and multi-channel strategies. It’s always exciting when we see online and offline retailers invest in new ways that push customer service boundaries even higher. For example, today we were really excited to see news about Amazon’s new feature in their latest Kindle Fire: the Mayday Button. Even more interesting is that it seems that more and more top digital brands like Amazon are looking to differentiate their brand through innovative, meaningful service, not just exceptional product. “Mayday” is actually being featured in headlines everywhere!
    September 26, 2013
  • At LivePerson, we embrace innovation as a core vehicle for our success and our customers’ success.  Through our innovation, online businesses can create meaningful connections with their customers, through the right channel, at the right time. Our people are continuously evolving our products and services and developing new solutions and applications in order to deliver the best real-time products that we can offer. 
    April 27, 2012

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