At LivePerson, we want to empower businesses of all sizes—even businesses with a team of one. We were particularly inspired by local entrepreneur, Sean Folkson, who had the dream to create a product that could help people combat a very specific health issue—a problem he had personally battled.

Live chat does turn up in some very interesting places on the internet - and not always where one would expect. For example, take a look at how the Arlington, TX police department have deployed live chat to meaningfully assist their local community.

Did you know that Rocket Lawyer answered 13,000 inquiries last month through an automated knowledgebase solution? Not only that, they enhanced the quality of live chat sessions by integrating LP Chat with nanoRep’s knowledgebase technology.  nanoRep provides instant self-service, self-learning multi-channel customer support, decreasing customer support cost per chat and freeing up live agents for higher value chat sessions.

I remember when I went on the Internet for the first time.. it was in 1995. I remember thinking—wow, millions of humans to connect with, right at my fingertips. But I found that when I was shopping on a particular website and needed some assistance—there was no one there. I thought this was very ironic.