3 Ways to Prevent, Identify and Engage Unhappy Customers on Social Media

With the explosion of digital channels, online reputation management (as well as high quality customer service) is more critical than ever. Customer complaints online spread like wildfire from one social network to the next. When someone feels as though they’ve been wronged by a brand they care about, they’ll go out of their way to share their negative feelings with as many people possible.  Like it or not, social media has given your customers a massive megaphone with which to amplify their level of satisfaction about your brand.

The Future of Digital Engagement: Jeanne Bliss on Social Conversations that Provide Insight into the Customer Experience

Digital engagement is transforming customer experience, and elevating the expectations of online and cross-channel shoppers. LivePerson interviewed 10 respected industry experts to help evaluate trends and predictions for the coming year. This is the final post in our series, spotlighting insight from Jeanne Bliss (@JeanneBliss), President of CustomerBLISS, on social media as a critical piece of the customer experience.

10 Best Practices for a Successful Social Media Strategy - Part I

Happy holiday shopping season!  For any eRetailer, this is perhaps the most exciting time of the year.  After all, 63% of consumers have planned to do a majority of their holiday shopping online.  As you gear up for 2013, this is an excellent time to review if you are maximizing all of your possible customer touch points. 

Innovating Customer Service Through Twitter

There’s been a lot of buzz, or shall we say tweets, about Citibank’s innovative use of Twitter as a real and secure customer service tool.

Making Meaningful Connections at Aspire

Finally the time has come!  Aspire kicks off tonight with The Aspire Welcome Experience at 82Mercer at 6PM EST.   A big part of what makes Aspire such an amazing conference, apart from stellar presentations and content, is the opportunity to connect with fellow LP customers, our partners and staff members.

 
 

Here are some suggestions to help make the most of your Aspire 2012 experience:

3 Ways to Prevent, Identify and Engage Unhappy Customers on Social Media

With the explosion of digital channels, online reputation management (as well as high quality customer service) is more critical than ever. Customer complaints online spread like wildfire from one social network to the next. When someone feels as though they’ve been wronged by a brand they care about, they’ll go out of their way to share their negative feelings with as many people possible.  Like it or not, social media has given your customers a massive megaphone with which to amplify their level of satisfaction about your brand.
April 3, 2014 by Terra Walker Mrkulić

The Future of Digital Engagement: Jeanne Bliss on Social Conversations that Provide Insight into the Customer Experience

Digital engagement is transforming customer experience, and elevating the expectations of online and cross-channel shoppers. LivePerson interviewed 10 respected industry experts to help evaluate trends and predictions for the coming year. This is the final post in our series, spotlighting insight from Jeanne Bliss (@JeanneBliss), President of CustomerBLISS, on social media as a critical piece of the customer experience.
January 2, 2014 by Jeanne Bliss

10 Best Practices for a Successful Social Media Strategy - Part I

Happy holiday shopping season!  For any eRetailer, this is perhaps the most exciting time of the year.  After all, 63% of consumers have planned to do a majority of their holiday shopping online.  As you gear up for 2013, this is an excellent time to review if you are maximizing all of your possible customer touch points. 
December 20, 2012 by Terra Walker Mrkulić

Innovating Customer Service Through Twitter

There’s been a lot of buzz, or shall we say tweets, about Citibank’s innovative use of Twitter as a real and secure customer service tool.
June 22, 2012 by Terra Walker Mrkulić

Making Meaningful Connections at Aspire

Finally the time has come!  Aspire kicks off tonight with The Aspire Welcome Experience at 82Mercer at 6PM EST.   A big part of what makes Aspire such an amazing conference, apart from stellar presentations and content, is the opportunity to connect with fellow LP customers, our partners and staff members.     Here are some suggestions to help make the most of your Aspire 2012 experience:
June 12, 2012 by Terra Walker Mrkulić

chat-contact_block



Subscribe to Connected Customer Blog

Subscribe to Connected Customer Blog