Gone in 76 Seconds – The Window of Customer Loyalty

This week, LivePerson announced the results of its second annual “Connecting with Customers” research, a comprehensive look at the online trends and consumer behaviors that are shaping today’s digital experiences and driving consumer expectations. 

How to Lose a Customer in 76 Seconds or Less [Infographic]

Research indicates that many consumers won’t wait more than 5 minutes to get help in store before they walk out.  How long are consumers willing to wait for help online? Today’s “digital consumer” is even more impatient, and globally, consumers will wait an average of just 76 seconds to get help online before they give up, or go to another website. For many of us, that time limit is even shorter.

Connecting with Customers in a Competitive Marketplace: Spotlight on Australia

The declining performance of department stores and the growth in eCommerce have seen retailers realise exactly how critical customer engagement across multiple channels really is. With 32% of Australian consumers now spending as much online, as they do in store – according to the Connecting with Customers Report commissioned by LivePerson – retailers are starting to realise just how important a multi-channel customer strategy is to survival.

Four-Step Action Plan for Connecting With Customers

We all know why we shop online.  For one, the convenience just can’t be beat.  Why sit through traffic, deal with crowded parking lots, compete with fellow shoppers and wait in long lines when you can shop from the comfort of your own couch?  Record numbers of shoppers are opting for convenience over chaos, spending an estimated 375 million hours shopping online in December 2012 alone.

The Ideal Online Experience: What it Takes for Consumers to Click, Not Abandon

The expansion of digital channels and an increasingly crowded online marketplace are changing consumer spending habits and online behavior. And the more consumers spend online, both in time and money, the more demanding they become of the online customer experience. Consumers are very articulate when it comes to their online expectations, and they’re quick to abandon your site if your website experience and customer engagement strategy are not up to par.

LivePerson Holiday eCommerce Survey 2012 [Infographic]

This holiday season, it will be more important than ever for businesses to be “holiday ready” in multiple digital channels—beyond just their website. LivePerson recently surveyed 500 consumers about their holiday shopping habits and how digital tools and channels are impacting their preferences this season.

Gone in 76 Seconds – The Window of Customer Loyalty

This week, LivePerson announced the results of its second annual “Connecting with Customers” research, a comprehensive look at the online trends and consumer behaviors that are shaping today’s digital experiences and driving consumer expectations. 
November 19, 2013 by Anurag Wadehra

How to Lose a Customer in 76 Seconds or Less [Infographic]

Research indicates that many consumers won’t wait more than 5 minutes to get help in store before they walk out.  How long are consumers willing to wait for help online? Today’s “digital consumer” is even more impatient, and globally, consumers will wait an average of just 76 seconds to get help online before they give up, or go to another website. For many of us, that time limit is even shorter.
November 19, 2013 by Erin Kang

Connecting with Customers in a Competitive Marketplace: Spotlight on Australia

The declining performance of department stores and the growth in eCommerce have seen retailers realise exactly how critical customer engagement across multiple channels really is. With 32% of Australian consumers now spending as much online, as they do in store – according to the Connecting with Customers Report commissioned by LivePerson – retailers are starting to realise just how important a multi-channel customer strategy is to survival.
September 26, 2013 by Dustin Dean

Four-Step Action Plan for Connecting With Customers

We all know why we shop online.  For one, the convenience just can’t be beat.  Why sit through traffic, deal with crowded parking lots, compete with fellow shoppers and wait in long lines when you can shop from the comfort of your own couch?  Record numbers of shoppers are opting for convenience over chaos, spending an estimated 375 million hours shopping online in December 2012 alone.
February 19, 2013 by Kevin Kohn

The Ideal Online Experience: What it Takes for Consumers to Click, Not Abandon

The expansion of digital channels and an increasingly crowded online marketplace are changing consumer spending habits and online behavior. And the more consumers spend online, both in time and money, the more demanding they become of the online customer experience. Consumers are very articulate when it comes to their online expectations, and they’re quick to abandon your site if your website experience and customer engagement strategy are not up to par.
January 28, 2013 by Erin Kang

LivePerson Holiday eCommerce Survey 2012 [Infographic]

This holiday season, it will be more important than ever for businesses to be “holiday ready” in multiple digital channels—beyond just their website. LivePerson recently surveyed 500 consumers about their holiday shopping habits and how digital tools and channels are impacting their preferences this season.
October 31, 2012 by Erin Kang

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