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Degrees
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n/a
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My Expert Service
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Assisted customers and other reps with calls on internet connectivity issues. Trouble shoot to determain and resolve the issue. Determained if cust equipment is faulty and send replacement if needed. Determained if Companys equiptment is faultly and sent out Tech. Assisted/educated customers with internet/email issues. Trouble shoot softwareissues to find a resolution. Acted as a sup on the phone for esculation calls when no sup was avalible, scored other reps on quality call monitiors to ensure excellent customer service. Documented all calls as needed.
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Experience & Qualifications
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Worked in call centers for 5 years assisting customers with internet useage and trouble.
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Available Modes Of Communication
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email/chat
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Contact
TDonnelly
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