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Degrees
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Bachelor of Science in Computer Networking
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My Expert Service
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I have over 6 years of experience in troubleshooting workstation hardware, windows operating system, network connectivity, and desktop application problems. I am also a Blackberry PDA expert.
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Experience & Qualifications
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Legg Mason, Inc. Owings Mills, MD 05/2008 – Present
IT-Internal Auditor
•Identify IT related risks throughout development phases. Areas include networks, operating systems, databases, security, change management and disaster recovery.
•Perform general controls oversight and review to verify compliance with SOX provisions and professional standards.
•Prepare audit scopes, report findings, and present recommendations for improving data integrity and operations.
•Ensure audit tasks are completed accurately and within established timeframes.
Legg Mason, Inc. Owings Mills, MD 10/2007 – 05/2008
Network Support Analyst
•Troubleshoot Windows 2K and 2K3 server issues and network outages.
•Work on escalated tickets from the helpdesk and other departments.
•Work closely with the Enterprise System Engineer group on newly created systems and accept the hand-off to support the implemented system.
•Proactively monitor the health of the network infrastructure and report any issues.
•Closely work with peers to maximize team knowledge transfer and to maintain a high level of teamwork.
•Install applications and Microsoft updates on servers.
Legg Mason Wood Walker, Inc. Owings Mills, MD 09/2004 – 10/2007
Technology Support Specialist
•Provide training to new helpdesk staff members.
•Lead the team when management is not available.
•Serve as a technical resource and mentor other technical support personnel.
•Maintain Corporate Calendar and ensure that the department tasks are completed before due dates.
•Provide support to internal users for network based hardware and software problems.
•Assist other departments with application testing and campus moves.
•Record, track, escalate, and update cases through Client Services problem tracking system CLARIFY®
•Troubleshoot operating system, Blackberry, network connectivity, desktop and financial applications.
•Manage domain users and groups in Active Directory.
•Assist users with setting up Network printers, Mapping Network Drives and configure e-mail accounts in MS Outlook.
•Follow up with the users about day-to-day problems.
•Use SMS, XP Remote Desktop Client and Citrix to resolve user issues.
•Setup user workstations to comply with organizational standards.
•Monitor, escalate and follow-up with emails in the helpdesk mailbox.
Telecommunication Systems, Inc Owings Mills, MD 07/2002-09/2004
Blackberry Support Specialist
•Handled a variety of technical support calls relating to coverage, application data, software applications, hardware and network issues.
•Responded to inquiries and resolved problems on a variety of questions either directly to subscribers or Enterprise Client’s Help Desks.
•Researched problems and resolved in a courteous, timely and efficient manner.
•Maintained an in-depth knowledge of product data, technical support information, and special 3rd Party programs.
•Maintained a proficient level on Quality Assurance Monitoring.
Enetricity Online Inc Capitol Heights, MD 11/2000-04/2002
Assistant Network Administrator
•Windows NT 4.0 Server: Managed domain users and groups in SAM; administered both file and directory security
•Set up and maintained RADIUS server
•Troubleshoot workstation hardware, operating system, network connectivity, and desktop application problems
•Installed and configured PC hardware, operating systems, and various desktop applications in a multiple network environment
•Exchange Server 5.5: Created e-mail accounts for dial-up users
•Followed up with the client/end users about day to day problems
•Hawk-I 5.5: Created trouble ticket for dial-up customers
•Helped dial-up users to set up an e mail account in MS Outlook and Express
Education
•Strayer Univ
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Available Modes Of Communication
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email/chat
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Contact
TechGuy1159
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