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  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 88 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
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  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 88 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
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  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 88 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 88 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 88 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
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  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 88 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
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  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 88 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
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  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 88 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 88 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 98 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 98 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
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  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 131 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 131 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 131 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 131 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 131 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 131 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 131 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 131 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 131 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 131 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 131 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 153 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 153 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: nodes in engage_alpha_preprocess_page() (line 165 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
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  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 165 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 183 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 183 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 183 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 183 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 183 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 183 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 183 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 183 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 183 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 183 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 211 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 211 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 211 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 211 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 224 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 224 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 224 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 224 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).

All Posts

  • Wednesday, Aug 26, 2015
    Purchasing is personal. Consumers won’t tolerate being treated like a number or a transaction. Luckily for brands, the latest customer-experience technologies (predictive intelligent targeting, cross-channel engagements, etc.) have opened the door to more meaningful relationships between brand and consumer. It’s a new age for customer care.
  • Monday, Aug 17, 2015
    I could never define my company in just one word. There are so many descriptors that come to mind — connected, innovative, tech-savvy, fun... So much time, effort and grit has gone into creating and maintaining our culture, vision, and processes. So, what’s behind the glass doors at LivePerson? Big-name publications like Forbes, Fortune, and Inc. have some answers in our latest headline roundup.
  • Monday, Aug 17, 2015
    Last week, Infusionsoft released the latest edition of its weekly show, Ignition, starring yours truly. Each week, show hosts Ellis Friedman (@ellisredpen) and Ramon Ray (@ramonray) come back to the set of Ignition to answer one crowd-sourced question — always with a spotlight on small business.
  • Monday, Aug 17, 2015
    We’ve all been there: stuck in dull conversation with no way out. Whether you’re making new friends at a party, networking at a trade event, or working as a customer care professional, driving interesting conversation is a must. In all aspects of life — both professional and personal — engaging dialogue leads to more meaningful, memorable connections.
  • Tuesday, Apr 7, 2015
    You know that feeling in the pit of your stomach when you can’t stop laughing? Any day that I am cleaning mascara off my cheeks from tears of laughter is a good one in my book. Not only does laughter pick up your mood—it improves your heart health, according to U.S. News Health. It’s no wonder that we instantly connect to brands that make us laugh-- I’m thinking brands like Doritos, Taco Bell, and Kmart. We also remember the brands that make us feel, for better or worse. While much of the response was negative to Nationwide’s 2015 Super Bowl commercial, it was one of the most talked about and remembered ads this year because of the emotional response it provoked.
  • Thursday, Apr 2, 2015
    Fashion trends, beloved bands and some of our favorite TV shows fade away, only to make a comeback years later. Hence the thunderous return of high-waisted jeans, wayfarer sunglasses, the cat eye, neon jelly bracelets and Paul McCartney. (I wonder if shoulder pads will ever be cool again … hope not!) For business, customer service is making a comeback—it’s become one of the most critical factors along the path to purchase and brand loyalty.  
  • Tuesday, Mar 31, 2015
    New York City is a make it or break it kind of town. Opportunities are vast, if you’re willing to work for it. But, you have to really want it, especially if you’re from a neighborhood like Brownsville, Brooklyn. Despite the fact that the 1.16 square mile of Brownsville is well known for high crime and poverty, this community has raised successful people whose names we all recognize, like Mike Tyson, Al Sharpton, and Willie Randolph.
  • Thursday, Mar 26, 2015
    For the past 20 years, LivePerson technology has served to empower brands to create meaningful connections with their consumers. Behind the scenes, we work just as hard to foster an internal culture that’s just as connected.
  • Tuesday, Mar 24, 2015
    Think about how you communicate on a daily basis.  My mum texts me to see when I’m visiting her. During lunch, a co-worker sends a link to the latest Wired article over Google Hangout, and distant friends start a private group chat via Facebook. In my downtime, I check out what pictures and videos friends have posted via Whatsapp, and reply back right in the app when it’s a good update.
  • Tuesday, Mar 17, 2015
    A few nights ago, at the tail end of one of LivePerson’s infamous in-office happy hours, we all piled in for a big group photo. Leaving the office was Barry Lamm, LivePerson’s Director of the Center for Excellence. It was a cold night in New York City and he was barely recognizable as he was bundled from head to toe-- hat, scarf, bulky jacket, multiple layers-- ready to confront the subarctic winter chill.

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