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  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 102 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 102 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 103 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 103 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 104 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 104 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 105 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 105 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 106 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 106 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 107 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 107 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 132 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 132 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 132 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 132 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 132 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 132 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 135 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 135 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 138 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 138 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 138 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 138 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 138 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 138 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 138 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 138 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 138 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 138 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 138 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 138 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: nodes in engage_alpha_preprocess_page() (line 162 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined variable: page_number in engage_alpha_preprocess_page() (line 162 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 162 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 195 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 195 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 195 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 195 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 195 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 195 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 195 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 195 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 195 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 195 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 223 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 223 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 223 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 223 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 236 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 236 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 236 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 236 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
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  • Tuesday, Apr 7, 2015
    You know that feeling in the pit of your stomach when you can’t stop laughing? Any day that I am cleaning mascara off my cheeks from tears of laughter is a good one in my book. Not only does laughter pick up your mood—it improves your heart health, according to U.S. News Health. It’s no wonder that we instantly connect to brands that make us laugh-- I’m thinking brands like Doritos, Taco Bell, and Kmart. We also remember the brands that make us feel, for better or worse. While much of the response was negative to Nationwide’s 2015 Super Bowl commercial, it was one of the most talked about and remembered ads this year because of the emotional response it provoked.
  • Thursday, Apr 2, 2015
    Fashion trends, beloved bands and some of our favorite TV shows fade away, only to make a comeback years later. Hence the thunderous return of high-waisted jeans, wayfarer sunglasses, the cat eye, neon jelly bracelets and Paul McCartney. (I wonder if shoulder pads will ever be cool again … hope not!) For business, customer service is making a comeback—it’s become one of the most critical factors along the path to purchase and brand loyalty.  
  • Tuesday, Mar 31, 2015
    New York City is a make it or break it kind of town. Opportunities are vast, if you’re willing to work for it. But, you have to really want it, especially if you’re from a neighborhood like Brownsville, Brooklyn. Despite the fact that the 1.16 square mile of Brownsville is well known for high crime and poverty, this community has raised successful people whose names we all recognize, like Mike Tyson, Al Sharpton, and Willie Randolph.
  • Thursday, Mar 26, 2015
    For the past 20 years, LivePerson technology has served to empower brands to create meaningful connections with their consumers. Behind the scenes, we work just as hard to foster an internal culture that’s just as connected.
  • Tuesday, Mar 24, 2015
    Think about how you communicate on a daily basis.  My mum texts me to see when I’m visiting her. During lunch, a co-worker sends a link to the latest Wired article over Google Hangout, and distant friends start a private group chat via Facebook. In my downtime, I check out what pictures and videos friends have posted via Whatsapp, and reply back right in the app when it’s a good update.
  • Tuesday, Mar 17, 2015
    A few nights ago, at the tail end of one of LivePerson’s infamous in-office happy hours, we all piled in for a big group photo. Leaving the office was Barry Lamm, LivePerson’s Director of the Center for Excellence. It was a cold night in New York City and he was barely recognizable as he was bundled from head to toe-- hat, scarf, bulky jacket, multiple layers-- ready to confront the subarctic winter chill.
  • Tuesday, Mar 17, 2015
    Long lines are a buzzkill. They can discourage even the most enthusiastic shopper to abandon a purchase. Not surprisingly, the same goes for digital. In fact, it has been proven: In Forrester’s 2013 report, 71 percent of consumers said that valuing their time should be top-of-mind for any company. Arduous, time-consuming buying journeys are a deal breaker. While this seems like a no-brainer, a lot of companies are not getting it right when it comes to valuing their customers’ time. However, a few companies did go above and beyond—coming up with innovative campaigns and technologies that surprised and delighted their customers.
  • Thursday, Mar 12, 2015
    LivePerson is proud to announce the opening of its new Japan office! We’re joining the burgeoning tech scene of the Roppongi district of Tokyo, among other tech companies like Google, Apple, Lenovo, and Salesforce. As a company focused on providing brands with the tools to deliver the best possible customer service, we see an exciting opportunity in Japan, a country renowned for its tradition of superior customer service, or “omotenashi” in Japanes  
  • Tuesday, Mar 10, 2015
    If you visit any one of LivePerson’s offices around the world or talk to any of our employees, one thing is loud and clear. Our mission is to create meaningful connections—between our employees, our clients, and their customers. We have spent significant time and resources in fulfilling this mission internally which was elected by our employees in 2010. It is a rewarding journey, and along the way, we have created many connection stories with the people we worked with. We want to share our journey with you, one story at a time in our new series Living a Meaningfully Connected Culture.
  • Thursday, Mar 5, 2015
    Tipping is not expected in Japanese culture. Despite no monetary rewards, Japan is world famous for its exceptional customer service across industries. Before traveling to Japan, one Wall Street Journal reporter, “… was told by well-traveled friends to expect a level of customer service so polished and comprehensive that even the most basic transactions can take on a ceremonious air.”

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