All Posts

  • Monday, Feb 8, 2016
    Today we’re all about the customer experience — aka, CX. We want to buy from brands we believe in. Whether it’s online or in person, we want a meaningful brand promise and connection. We want the experience to match our ideal perception of the brand to vindicate a purchase and extend brand loyalty. As professionals charged with delivering on brand promise and experience, we feel more pressure than ever to meet and exceed consumer expectations.
  • Wednesday, Feb 3, 2016
    We talk a lot over here about creating meaningful connections. We can’t help it! It’s at the core of everything we do, and everything we build is meant to serve that mission. Today, we’re kicking off a series called Tech Talk to showcase the innovative technological minds behind LivePerson.
  • Tuesday, Feb 2, 2016
    In case you haven’t noticed, it’s 2016 and brands still don’t get it. The fact that consumers are forced to call a 1-800 number and wait on hold in an age of instant digital connection is downright unbelievable. People on team LivePerson are especially perplexed, mainly because we’ve built the business of helping brands better connect with their customers — and we live it every day. Making customer service as convenient as possible and fostering actual relationships between brands and consumers is our job.
  • Friday, Jan 29, 2016
    There are some adult to-dos we all dread. Like finding out why the cable bill mysteriously increased, changing a flight, dealing with taxes...the list goes on. And on. Hence the term “adulting” was born. But what do all these “adulting” activities have in common? We still have to call a 1-800 number to handle them!
  • Wednesday, Jan 27, 2016
    We’re proud of our work space at LivePerson and always thrilled to see it featured on “cool office” lists. But our offices are more than cool for cool’s sake. Every detail is thought through by a volunteer group of employees to ensure the spaces aren’t just fun to look at but support our culture of meaningful connections, too.
  • Friday, Jan 22, 2016
    It’s 2016, and folks are finally getting over an old habit — voice — and talking about a trend that LivePerson has built a business around for the past 20 years: messaging.
  • Wednesday, Jan 20, 2016
    We love celebrating our most-loyal LivePersons. And we recently did just that in honor of Michal Guterman, LivePerson office ambassador, after she achieved a major milestone clocking in 10 years at the company. To say “thank you” for her commitment, we sent her on a trip to destination of her choice — New York City!
  • Thursday, Jan 14, 2016
    On the frontlines of browsing chaos, customer care professionals (aka CCPs) are the protectors of brand image, the first-responders in times of trouble, and the superheroes of a meaningful experience. But without the right knowledge, tools, and empowerment, customer care will suffer. Think: a Jedi without her lightsaber — the results aren’t pretty.
  • Tuesday, Jan 12, 2016
    Cold. Hard. Cash. That’s what banks and their customers are supposed to be all about. But it’s not that simple. (It never is, right?) Just as Uber and GoFundMe changed the way we think about getting a ride and finding investors, the latest in fintech changes the way we think about personal banking. When was the last time you walked into an actual branch instead of using your phone, anyway? Consumers expect their banks to offer convenient workarounds whenever possible.
  • Wednesday, Jan 6, 2016
    Customer service stole the show in 2015. Some brands were quick to catch on, coming up with innovative ways to appeal to emotion and individual experience. Others...not so much. And now, the idle are paying for it (literally) with abandoned carts and lost consumer lifetime value. Not convinced? Check out the following chart from Google Trends showing interest over time in customer service.

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