site visits observed
live chat engagements
These days, consumers are faced with a dazzling array of communications choices. As the lines between phone, cable, mobile and Internet increasingly blur, providers have had tremendous initial success bundling packages of services priced and promoted to attract consumer attention. The smartest providers know that consumers are just as likely to purchase high-speed Internet access from their local cable company as they are to get premium TV from a traditional phone-service carrier — and that as long as pricing is competitive, they will buy from the provider they trust to simplify the process and deliver the most reliable service with the least hassle.
Your company website is the frontline in the competitive battle for business and customer retention. It’s where consumers flock to check out your offerings and where your customers prefer to go when they require service. LivePerson can help you manage these customer visits to maximise online sales, reduce churn in your customer base, and turn every interaction with customers online into an opportunity to sell additional and higher level services.
LivePerson enables telecommunications, cable and Internet providers to take control of their websites so that they can satisfy their customers and attract new ones:
Creating productive customer connections. Right person. Right time. Right channel.
LivePerson intelligent engagement solutions for phone, cable, mobile and Internet providers put the customer first — driving higher customer acquisition, satisfaction and retention in today’s competitive environment.
