Leverage the power of LivePerson’s intelligent engagement platform to deliver a seamless connection between your website and the voice channel. Based on real-time intelligence about website visitors – including their activities on your site, their customer profiles and how well they match the business rules you establish – LivePerson invites the key prospects and important customers you are targeting to a live phone conversation with your representative. All the visitor has to do is click on & enter a phone number to be immediately connected behind the scenes to the right department or to your agent who has relevant skills.

Benefits:

LP Voice delivers a seamless connection between your website and voice channel to effectively engage prospects and customers at their most critical moments online. Offer targeted visitors the opportunity to talk with one of your agents most suited to meet their needs through smartly placed click to call buttons or proactive voice invitations.  Using real-time information about each person’s activity and behavior on your website, LP Voice lets you segment visitors and determine to whom to offer the voice channel using sophisticated business rules and predictive targeting.   Once a visitor enters his phone number and clicks on a voice button or invitation, his phone rings and he is automatically routed to the most appropriate department within your company for immediate, relevant assistance.

With LP Voice, you decide what is best for your business. With no toll free numbers published (and inevitably misused), and easily configurable routing of LP Voice calls, you control and optimize your call center resources and availability on the fly.

LP Voice sends complete information about your visitors to your agents – including what pages they have visited, how they arrived at your site, any searches they may have performed or applications they may have started, and relevant customer variable data. That means your agents know a great deal about every visitor right from the start and can begin providing immediate – and relevant – assistance.

To emulate an outbound call scenario, LP Voice can get your chosen agent on the phone first and then automatically place the callback to the visitor. This procedure shortens the time required to engage visitors best served by phone, and increases the success rate in the channel.

Instead of dialing into a frustrating toll-free number, visitors connected via LP Voice remain engaged on your website, and can receive pushed pages and content during the phone conversation. At the same time, your agent can view all history, transcripts, account data and other relevant information while speaking with the customer – maximizing the likelihood of conversion or successful resolution of a service issue. And because LP Voice is fully integrated with LP Chat and LP Email, escalation between channels is seamless.

Full LivePerson reporting on visitor referral sources, website behaviors, phone engagements and conversions provides valuable intelligence on which of your marketing programs are paying off, so that you can tune those efforts for even greater success in the future. 

Regardless of the size of your business, LP Voice gives you the power to target key prospects and important customers and invite them to live phone conversations with your representatives. LP Voice meshes seamlessly with LP Chat and LP Marketer to efficiently and effectively engage with visitors to your website – in whatever channel they prefer. 

LivePerson offers a range of solutions to suit the e-commerce and customer service needs of every kind of company, from smaller operations with limited contact resources all the way up to high-traffic enterprises with dedicated contact centers. Choose the one that’s right for you.