APIs | LiveEngage Platform

CallOut D.5.2 - A - Developers Toolkit

Developers Toolkit

CallOut D.5.2 - B - API Success Story

The LiveEngage platform includes powerful APIs and tools that help our customers, solution providers and independent software companies develop and deploy new applications — extending the reach and expanding the usefulness of LivePerson chat, voice and content solutions.

Turn promising ideas into productive applications using LiveEngage Application Programming Interfaces (APIs) — points in our platform that have been exposed so developers can create applications — and application plug-ins, which are application components of packaged business rules used for visitor intelligence, unique visitor experiences and integrations. LivePerson provides a complete development and testing environment, documentation, sample code, development and live keys, and LivePerson discussion forums.

Building applications on the LiveEngage platform provides new opportunities to touch and influence visitors — and deliver increased sales and more effective customer support on the desktop, the Web and mobile devices.

CallOut D.5.2 - C - List of 4 APIs

Chat API (JavaScript)

Enhance visitor experience with chat sessions initiated from a browser using JavaScript
Customize chat windows and invitation designs to fit specific business needs
Make chat more engaging by including video, real-time translation and more

Chat API (REST)

Utilize RESTful HTTP-based web services
Offer a live chat from any software connected to the Internet
Connect and interact with customers via mobile text messaging, iPhone/iPad applications, video ads, even Twitter and Facebook

Agent API (REST)

Create agent chat applications from any desktop, mobile device or server-based software application
Embed the LivePerson Agent console into mobile, desktop or CRM applications
Let agents handle and transfer chats while on the go
Use LivePerson real-time engagement technology and business rules to route chats to virtual or real agents

Visit API

Monitor visitor activity beyond the website, on mobile applications, social media sites and desktop applications
Add custom variables to monitored website visits
Enrich the information gathered about a particular visitor web session with data from a CRM system or other application servers

D.5.2 - D - Rules Plug-Ins

Application Plug-Ins

Liveperson Application Plug-Ins are components of packaged business rules used to gather visitor intelligence and generate unique visitor experiences and integrations. Use Application Plug-Ins to:

Bring in more data sources
Respond to visitor events
Enhance visitor engagement
Interact with the visitor browser or with third-party systems
Automate data exchange between multiple applications, such as your CRM platform and Omniture