All information handled by LivePerson is considered private and subjected to the highest levels of security:

• Communication between the visitor, agent and LivePerson servers can be encrypted with 128bit SSL V3 /TLS 1.0 using a trusted public certificate authority.
• Storage encryption is available as an option.
• Our service and platform are tested for security vulnerabilities on a regular basis, by running both network and application-level scans and penetration tests.

• We monitor security in real time, 24/7, and deploy experienced alert teams to stop potential breaches before they occur.
• In our role as a SaaS provider, LivePerson is committed to comprehensive security measures and enforcement of the highest standards. We also give our clients the ability to manage and control many security aspects within their own account as they desire.
• Our advanced audit trail mechanisms deliver full visibility of our security procedures and enforcement records to our clients.
• We use state-of-the-art secure development processes, incorporating static and dynamic tools to thoroughly review code that allow us to diagnose and mitigate any security risks before the code is deployed to production.