The LiveEngage platform continuously monitors, collects, manages and reports on all your interactions with visitors to your website. In real time, LiveEngage integrates this immediate information with broad and deep insights about visitor characteristics, their behavior while on your site, what content they received, the interactions they had with your agents during each visit and the results for your business.

And it doesn’t stop there. To wring the best result out of every interaction with customers and prospects, you have to have a clear view of their experiences with your agents, your company and the wider social community.

The LiveEngage platform also extracts, assembles and makes sense out of the wealth of information contained in your other systems and in third-party data, including:

Having all this information is only useful if you can make the necessary connections to produce real insight. By shaping the disparate data from all engagement channels and other sources into a clear, consistent structure, LivePerson shows you the big picture and empowers you to exploit the advantages in real time. The LiveEngage Platform makes this data easily accessible for you to pull into your own business intelligence tools