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LivePerson understands how important it is to your business to have access to your critical applications and data at all times. We are proud of our record of 99.95% uptime, and committed to making sure you are protected from any potential interruptions of service. This commitment is backed by our heavy investment in secure, redundant facilities and in comprehensive disaster recovery planning.
All LivePerson datacenters are built to effectively withstand natural disasters including fires, floods and earthquakes. In addition, to minimize potential service interruptions caused by power outages, we have deployed distributed redundant uninterruptible power supply (UPS) systems, backup batteries and independent diesel generators.
Should a complete failure of one of our primary data centers ever occur, LivePerson is fully prepared to continue serving your business from an alternate Disaster Recovery (DR) site. We designed our disaster recovery systems to be transparent to our clients, so that you would not have to take any action or make any changes to continue operating your LivePerson solutions in “business as usual” mode.
We test failure scenarios and DR site activation regularly in accordance with LivePerson’s Business Continuity Plan (BCP).
LivePerson maintains standby DB servers and backups of your data in a separate location. All data is backed up on a regular basis, using encrypted channels (VPN) connecting target and backup systems. All the hardware elements and software configurations we use are state-of-the-art and redundant, and these backups never involve tapes or any other external media.