chat-contact_block

Bookmark and Share Print Page

CallOut C.1.1 - A - Why chat is the most effective and efficient channel_uk

CallOut C.1.1 - A - Why chat is the most effective and efficient channel_uk

Why chat is the most effective and efficient channel

CallOut C.1.1 - B - TEI_uk

CallOut C.1.1 - B - TEI_uk

The Total Economic Impact of LivePerson Interactive Chat
TEI

Watch the Webinar Replay

LP Chat lets visitors interact with you in the way they prefer, while they are on your website. A visitor can ask contextual questions, and your agent can respond exactly to the point, because both are looking at the same web page in real time. And both visitor and agent can multitask while chatting, for the efficient performance that today’s workplace demands.

LivePerson chat solutions efficiently deliver the help your website visitors want, in the channel they prefer – maximizing online sales, revenues, and customer satisfaction.

There's never been a better way to:

  • Increase online sales and average order value
  • Prevent shopping cart abandonment
  • Reduce customer service costs
  • Boost customer satisfaction and first contact resolution rates

Maximizing online sales and customer satisfaction

CallOut C.1.1 - D - Tab 1_uk

 

  • Chat converts 20% more visits into sales
  • Visitors who chat are 3 times more likely to buy
  • Chatters buy more – their average order is 35% greater
  • Chat proactively averts shopping cart abandonment

Learn more about eCommerce Sales Assistance

CallOut C.1.1 - D - Tab 2 - Customer Service Benefits_uk

                     

  • Using chat for customer service reduces issue handling costs by 25%
  • Most issues are resolved in a single chat
  • First contact resolution rate is 75% higher than with email
  • Customers serviced via chat report 85-90% satisfaction rate
  • Chat drives customer loyalty and reduces churn

Learn more about Customer Support Software

CallOut C.1.1 - H - LP Chat_uk

CallOut C.1.1 - H - LP Chat_uk

LP Chat
LP Chat

Learn More

Mobile Chat
Mobile Chat

Learn More

Connected Customer
Connected Customer

Learn More

CallOut M - F.3.B - Tagline_uk

CallOut M - F.3.B - Tagline_uk

Creating productive customer connections.

 

Right person. Right time. Right channel.

Benefits of Chat