LivePerson intelligent engagement solutions for e-commerce are powered by with the proven methodology that 8500 businesses large and small now use to:

• Increase online sales by 20%
• Raise average order value by 35%
• Prevent shopping cart abandonment
• Reduce cost per acquisition
• Up-sell and cross-sell
• Promote customer loyalty and repeat sales
• Assess and tune website processes and promotions

 

 

Know your website visitors

See who is on your site now, and immediately know their geographical location and the referral path that led them to your site. You can flag valued shoppers and those who have visited your site or chatted with you in the past for immediate attention.

Target and engage your best prospects as they shop

Monitor click-through data, time on page, value of items in shopping cart, signs that a visitor is about to abandon, and more – all in real time, while visitors are shopping on your site. By instantaneously evaluating site visitor behavior with intelligent business rules, LivePerson enables you to identify and reach out to proactively engage hot leads immediately.

Improve sales efficiency while driving incremental value

With LivePerson, you can target only visitors who are more likely to buy if you interact with them – avoiding visitors who will convert on their own, as well as those who won't buy under any conditions. That way, you focus 100 percent on converting the fence-sitters to boost incremental sales.

LivePerson also ensures the greatest number of orders per agent labor hour by matching supply and demand to maximize the number of engagements per hour. This is the key to driving the lowest cost per acquisition.

Help visitors evaluate your products and buy the way they want

Give visitors the choice to shop and buy through the channel(s) they prefer. LivePerson’s seamless, fully integrated customer engagement solutions leverage any combination of click-to-chat, click-to-call, page-push, desktop sharing, inbound call routing, email management, and knowledgebase content at key buying decision points.

Creating productive customer connections. Right person. Right time. Right channel. 

LivePerson online sales solutions efficiently turn website visitors into buyers – maximizing online sales, revenues, and customer satisfaction.