site visits observed
live chat engagements
LivePerson world-class chat reporting covers the entire customer experience — from first visit through conversion and customer support. Our reports deliver a wealth of information, including chat transcripts, operational data, and agent utilization and customer satisfaction rates. You get a full and actionable picture of online interactions, and opportunities to measure and verify the value of your engagement channels:
Provide information about all the visitors to your site, and answer your specific questions about the behavior of those engaged by chat. For example, of all the visitors who came to your website, how many matched a target visitor profile you defined? Of those targeted visitors, how many were invited to engage in chat or offered specific content? Of those, how many accepted the invitation or acted on the content offer? Funnel reports also provide full conversion data — on leads generated, sales completed and service needs resolved.
LivePerson data mining feeds customizable dashboards that summarize operational data in real time, enabling call center managers and marketers to make and immediately implement productive operational decisions that:
