At LivePerson, we are continuously evolving our products in order to provide the best in online engagement. Here are some of our latest innovations.
Mobile Chat: Connect with Your Customers Wherever They Are
As consumers increasingly turn to their mobile devices to seek product information, interact with their favorite brands, and make purchases, companies of all sizes have become highly-focused on their mobile strategies, striving to create mobile experiences that meet the demands and exceed the expectations of their customers.
As the leading provider of real-time customer engagement solutions, LivePerson has helped global companies extend their brand promise into the mobile space, and engage both prospective and existing customers wherever they are.
Analytics Driven Engagement: Leverage Your Web Analytics Data to Increase Engagement and Conversions
For companies looking for a fast, effortless, and inexpensive way to maximize the value of their online chat program, Analytics Driven Engagement (ADE) leverages website analytics data to control where and when proactive chat invitations are most likely to yield the greatest results.
ADE analyzes data such as page views, navigation paths, bounce rates, and entry and exit points, and creates business rules that allow your agents to chat with those visitors who are most likely to generate the greatest revenue, at any given time. Clients using ADE with their LP Chat program have experienced dramatic results.
Re-connect Links: Continue Chats from Another Device or at a Later Time
Has a visitor ever been unable to complete a chat? What if there were an easy way to continue a chat over a mobile device? Or what if the user could easily re-connect with the same agent at a later time?
With this new innovation, re-connecting with a chat agent is simple: a limited-use link is emailed to the customer, allowing the customer to re-connect with the agent via another device or at a later time or date. The result is a superior customer experience and more efficient use of agent time. To learn more, contact us.
Invitation-to-chat Links: Extending Live Chat Beyond Your Website and Even Beyond the Internet
Now you can bring live chat to places and situations never before possible! Wherever you can print a QR code or place a hyperlink, a chat can be initiated. Perhaps it’s a QR code placed on a display ad or product documentation, or a link placed on a blog or social media site. The possibilities are virtually endless.
To learn more about bringing chat to wherever your customers and prospects are, contact us.
Increasing Conversions through Better B2B Intelligence
Third-party intelligence applications integrated with LP Chat offer an extra layer of visitor data and information right in the agent console. For example, by working with API partner Demandbase, clients are provided real-time identification of the visitor, including company, industry, office location, size, account status, and much more. This information allows the chat to be re-prioritized and routed to the most appropriate agent, and allows the agent to engage with the visitor at a deeper and more effective level.
"We’re extremely pleased with the impressive results we’re getting, the excellent customer feedback we’ve received and the buy-in from all levels of our organization that chat is an effective means of driving incremental revenue. We’re as happy as we could be. Chat is definitely here to stay.”
“Analytics Driven Engagement is really taking the guess work out of creating a dynamic and effective chat program. Not only has our proactive chat produced more conversions, we’ve seen customer satisfaction scores increase by 20%.”
“Incrementality is key for us, and by that I mean incremental sales. What proportion of sales would we not have got if we didn’t have LivePerson on the site? Some time ago we ran a control study to prove that incremental impact, and what it told us is was that in the region of 80% of our sales that we deliver through LivePerson are incremental.”
- Mark Nicholson, Online Marketing Controller at British Sky Broadcasting