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Operations Services

CallOut M - F.1.A - Services Packages

CallOut M - F.1.A - Services Packages

Services Packages

Operations

Engagement

Creative/Content

Training

Integration

User Experience

Callout - M - E.1.C - Business Consulting_uk

Callout - M - E.1.C - Business Consulting_uk

Global Professional Services
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Callout - M - E.1.C - Training

Callout - M - E.1.C - Training

Training
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CallOut C.9.21 - A - Icon for Operations Consulting

CallOut C.9.21 - A - Icon for Operations Consulting

LivePerson Global Professional Services can help you improve the efficiency and effectiveness of your existing operations. We show you how to use labor resources cost-effectively while improving customer experience, conversion, first contact resolutions and satisfaction rates.

CallOut C.9.21 - C - Ask yourself...

CallOut C.9.21 - C - Ask yourself...

Ask yourself…
  • Have I staffed to the opportunity across all channels?
  • Is my call center tuned for performance?
  • Are my agents driving increased average order value and conversions?
  • Do I know enough about the customer experience to allow the agents to make the best decisions?
  • Am I creating a nimble, agile workforce?
  • How efficient and cost effective is my usage of labor resources?
  • Am I analyzing across channels for overall process improvement?

CallOut C.9.21 - D - Key strategies and initiatives

CallOut C.9.21 - D - Key strategies and initiatives

Key strategies and initiatives
  • Evaluate overall processes across channels
  • Gain insight into what visitors are looking for
  • Optimally match agents to opportunities
  • Manage the workforce more effectively
  • Leverage multi-channel and multi-skill agent resources
  • Identify and replicate best practices to reduce volume across more costly channels

CallOut C.9.21 - E - Operations consulting offerings

CallOut C.9.21 - E - Operations consulting offerings

Operations consulting offerings
  • Call center/contact center design
  • Performance health check
  • Budget health check
  • Technology design and selection
  • Call center/contact center simulation
  • Workforce management review
  • Quality management review
  • Channel integration
  • Keynote speaking
  • Agent ride-along
  • Online surveys
  • Self-service assessment
  • And more