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Degrees
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Bachelors in Electronics Engineering, Post Graduate in International Marketing
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My Expert Service
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1. Identify key CRM applications in an enterprise - Sales Force Automation, Helpdesk, Customer Portals, Knowledge Management Systems, Partner Relationship Management, Lead generation, Marketing Automation and Campaign Management, Contact Centers
2. Help develop requirments specifications for CRM applications
3. Develop a Management sponsorship strategy for CRM in the enterprise - How to develop a CRM initiative in an enterprise
3. Evolve a "real life" ROI for each CRM application in the enterprise
4. Develop an RFP for vendors including a 'checklist" for each CRM app that translates features and functionality into user benefits.
5. Develop a CRM readiness checklist within the enterprise
6. Phased CRM Implementation plan
7. Vendor selection strategy - How to select a vendor to suit a pre-defined budget
8. Vendor contract - How to negotiate a successful vendor contract
9. Identify vendor deliverables - Identify, qualify and specify clearly what products and services the vendor will deliver including proto-types, screenshots, database schemas, query and report formats, sample test data and results
10. Develop project metrics of milestone measurement
11. Implementation methodology - Verification of vendor's implementation methodology
12. CRM Administration
13. Integration of back office applications to CRM
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Experience & Qualifications
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I am an IT professional with twenty four years experience in all aspects of IT - hardware and systems maintenance, software development and support, marketing and sales - as well as a co-founder of a software services company.
Currently, I head the Business Development activity for a CA based software company for US and International markets.
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Available Modes Of Communication
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email/chat
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Contact
Zeelog
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