IN THE MEDIA
Foxtel on in-app messaging
Watch Foxtel’s Alisha Bailey, head of digital sales and service, discuss the company's move to in-app messaging as well as the customer response.
Bots in customer care
Read our research report to find out how the majority of consumers really feel about bots in customer care.
LiveEngage with Watson
Learn how IBM's Watson Virtual Agent technology along with LivePerson's LiveEngage platform will transform customer care.
Our cloud-based software platform, LiveEngage, allows brands with millions of customers and tens of thousands of care agents to deliver digital at scale
The Digital Transformation Playbook
LivePerson has a complete software and operational blueprint to shift from voice to digital
AI and Bots
“We’ve set out to be more mobile, more personal, and more Un-carrier in how our customers connect, and that is exactly what we are doing. LivePerson has been a great partner.”
SVP Digital, T-Mobile
Messaging and bots lower customer care costs by 48% by shifting away from expensive, customer-hostile voice calls
Consumers love messaging. The first brands to offer messaging for customer care have seen CSAT up to 92% — dramatically higher than voice.Download consumer research report