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Blog

illustration of brain signifying "What is conversational intelligence"

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What is conversational intelligence: How it matters and who benefits

Chris Radanovic • 4 minutes

illustration of Conversational AI platforms handling a shopping experience

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Conversational AI platforms and solutions will power this year’s holiday shopping

LivePerson Team • 3 minutes

Afiniti + LivePerson logos, signifying their partnership for a more customized experience

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LivePerson and Afiniti: Integrating artificial intelligence technologies to create better conversations and a more customized experience

LivePerson Team • 5 minutes

piggy bank illustration of how a strong customer engagement strategy can grow savings

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Maximize spend and satisfaction with an AI-powered customer engagement strategy

LivePerson Team • 3 minutes

Chatbot metrics illustration on dashboards

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Traditional KPIs do not work as chatbot metrics

Chris Radanovic • 5 minutes

illustration of how our 4E conversational ai analytics affect business operations

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Next step to improve operations: A performance diagnosis by the right Conversational AI analytics

Michelle Klaasen • 3 minutes

illustration of how customer engagement strategies can become business cost-savings ideas

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Business cost-savings ideas: Customer engagement “done right”

Kent Burns • 8 minutes

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How SKY reimagined its call center with an intelligent virtual agent and LivePerson’s Conversational Cloud®

LivePerson Team • 4 minutes

Gartner report: What is the benefit of using WhatsApp Business

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WhatsApp Business enables richer, more dynamic customer engagement

LivePerson Team • 5 minutes

illustration of conversational analytics tools

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3 can’t-miss takeaways from our Conversational Analytics roundtable

LivePerson Team • 3 minutes