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UCSC LivePerson Fellows using natural language processing NLP techniques

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Building the future of NLP techniques with UCSC’s LivePerson Fellows

Beth Ann Hockey • 5 minutes

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Aid for Ukraine: Using a Conversational AI chatbot platform to help refugees

Magdalena Polak • 3 minutes

illustration of customer service chatbots assisting with customer support

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Not every customer service chatbot is created equal

Robyn Roberts • 7 minutes

conversational interface helping increase customer satisfaction in digital fitting room

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What is Conversational AI: How it started and where it’s going

Chris Radanovic • 5 minutes

Illustration of how computer telephony integration works

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Phone it in: Take a modern approach to voice with computer telephony integration

LivePerson Team • 3 minutes

illustration of how a speech analytics solution helps call centers understand and improve the customer experience

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Are you flying blind without voice analytics software?

LivePerson Team • 3 minutes

examples of conversational sales and support across messaging channels

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Turn personalization into profit with Conversational Sales and Care

Richard Tso • 7 minutes

voice technology schematic

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Voice technology: Making Conversational AI even better

Jessica Raggio • 5 minutes

LivePerson Media Kit: #1 Innovative AI Company from Fast Company

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Fast Company Award: Rob LoCascio on leading the “#1 Most Innovative AI Company in the World”

LivePerson Team • 5 minutes

virtual agent managing a conversation

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Introspective Conversational AI: Virtual agents that notice their mistakes

Julia Mertens • 6 minutes