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Customer Experience (CX) Blog

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Customer Experience (CX) Blog

illustration of robot + human hand shaking, symbolizing a connected customer experience

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A connected customer experience: It’s what people want

LivePerson Team • 3 minutes

IDC report cover on unifying contact center management and call center management tools

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IDC Analysis: Unifying contact center management tools for seamless customer interactions

LivePerson Team • 4 minutes

Woman receives message from brand about new sunglasses collection as an example of what is conversational commerce

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What is Conversational Commerce: Equipping brands to meet consumer demand throughout the sales funnel

LivePerson Team • 4 minutes

SPARK Matrix Leader Quadrant of digital customer service solutions

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Winning Conversational AI: LivePerson recognized as Overall Leader for digital customer service technology and impact

LivePerson Team • 3 minutes

Illustration of brains deciphering how to streamline operations

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What’s on the minds of today’s customer service leaders?

LivePerson Team • 2 minutes

illustration of customer service chatbots assisting with customer support

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Not every customer service chatbot is created equal

Robyn Roberts • 7 minutes

examples of conversational sales and support across messaging channels

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Turn personalization into profit with Conversational Sales and Care

Richard Tso • 7 minutes

Browse to bot to buy

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From browse to bot to buy: 5,000+ shoppers share their customer engagement preferences

Mike Tague • 1 minutes

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How to improve customer service with Conversational AI: Balancing efficiency and experience

Kelsey Cottingham • 7 minutes

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4 customer service tips to turn your cost center into a profit center

LivePerson Team • 1 minutes