Conversational research Blog

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What’s in a name? Exploring demographic bias in data privacy tools like PII masking

Courtney Mansfield • 10 minutes

UCSC LivePerson Fellows using natural language processing NLP techniques

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Building the future of NLP techniques with UCSC’s LivePerson Fellows

Beth Ann Hockey • 5 minutes

Browse to bot to buy

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From browse to bot to buy: 5,000+ shoppers share their customer engagement preferences

Mike Tague • 1 minutes