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Conversational Research Blog

consumer engagement chatbot waving hello

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3 misconceptions about consumer engagement debunked

LivePerson Team • 4 minutes

Report cover for the Research Globe for Conversational AI solutions that improve customer satisfaction

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Aragon Research designates LivePerson a Leader in its Research Globe™ for Conversational AI solutions

LivePerson Team • 2 minutes

illustration of robot + human hand shaking, symbolizing a connected customer experience

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A connected customer experience: It’s what people want

LivePerson Team • 3 minutes

IDC report cover on unifying contact center management and call center management tools

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IDC Analysis: Unifying contact center management tools for seamless customer interactions

LivePerson Team • 4 minutes

Self-learning artificial intelligence is secure

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What’s in a name? Exploring demographic bias in data privacy tools like PII masking

Courtney Mansfield • 10 minutes

SPARK Matrix Leader Quadrant of digital customer service solutions

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Winning Conversational AI: LivePerson recognized as Overall Leader for digital customer service technology and impact

LivePerson Team • 3 minutes

UCSC LivePerson Fellows using natural language processing NLP techniques

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Building the future of NLP techniques with UCSC’s LivePerson Fellows

Beth Ann Hockey • 5 minutes

LivePerson Media Kit: #1 Innovative AI Company from Fast Company

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Fast Company Award: Rob LoCascio on leading the “#1 Most Innovative AI Company in the World”

LivePerson Team • 5 minutes

Browse to bot to buy

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From browse to bot to buy: 5,000+ shoppers share their customer engagement preferences

Mike Tague • 1 minutes

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Holiday shopping trends point to AI and messaging for in-store and ecommerce

Mariam Reza • 1 minutes