The first wave of bots is now entering a more sophisticated phase. One sign: the recent announcement that business messaging platform LivePerson has now released a version with an IBM Watson-powered bot built in.
Foxtel isn’t just giving its streaming content offering a makeover the pay TV operator is also sprucing up the way it delivers customer service via mobile messaging.
The company has integrated US outfit LivePerson’s native in-app mobile messaging service, LiveEngage, into the My Foxtel app allowing Foxtel customers to connect directly to customer service teams via instant messaging.
Back in 2013, an Oxford Martin School study stated that 47% of U.S. jobs are “at risk” from automation. This contributed to widespread worries about robots taking jobs, even as companies across industries continue to adopt the technology. But are they directed at the right things?
In the online chat world, LivePerson enjoys the rare distinction of being more than 20 years old.
While many of its counterparts in the bot-AI world are still sucking from baby bottles — having entered the market last year alongside Facebook and Microsoft — LivePerson is entitled to sip single-malt scotch. But last year the $210 million publicly traded company got up from its bar stool and began using automated bots inside its live chat client, LiveEngage
There’s been downward pressure on jobs since the Industrial Revolution due to leaps in productivity brought about by human ingenuity and lucky discoveries. This has accelerated since the ’80s with the mass adoption of computers, but the market has more or less kept up, creating new openings to fill the eradicated ones, albeit not in the same places (coastal cities have gained, Rust Belt areas have lost out). However, we have a tsunami on the horizon: automation using AI.