You may accept, by now, that robots will take over lots of jobs currently held by human workers. But you probably believe they won't be taking yours. Though other industries are in danger, your position is safe.
Customer service is one of the highest potential opportunities for bots, yet one of the hardest spaces to tackle. Inspired by a horrific support experience, Robert LoCascio founded LivePerson in 1995 to enable businesses to provide real-time customer engagement online. The company went public on the NASDAQ in 2000 and has since incorporated chatbot technology into their offerings.
In the latest in our series of articles in which technology leaders give their take on the purchasing process, Rob LoCascio, founder and CEO of LivePerson, shares his tips for those looking to buy live chat and messaging solutions.
It has been predicted that machines will eventually overtake human intelligence thanks to the advancement of computer power and increase in data collection. But while fears that robots will one day wipe out the human race might be extreme and distant, the rise of artificial intelligence (AI) does have the potential to disrupt brands and those working within them in a far more immediate way.
Kia is the first automaker to deploy a chatbot through Facebook's Messenger platform that presents shoppers with photos and descriptions of the Niro and a chance to get their questions answered in real time.
Thinking about adding a chatbot to your business? You’re not alone.
In fact, 80 percent of businesses reported already incorporating or planning on adding chatbots by the year 2020. That’s according to a study pulled together by Oracle, surveying more than 800 decision makers at companies in France, the Netherlands, South Africa and the U.K.
One of the most compelling use cases for enterprise bots is customer support. Traditionally, as companies grow in revenue, customer service costs grow in tandem. Companies constantly seek ways to minimize these servicing costs through nearshoring, offshoring, and now, customer service bots. Companies ranging from RBS to KLM and Disney Stores to Overstock are eagerly innovating with intelligent bot technologies, which are hailed as the solution to scaling customer care delivery.