Airline employees have begun answering questions via text messages, allowing agents to be twice as productive as on the phone, according to an executive with LivePerson Inc., the company that provides the technology.
The first wave of bots is now entering a more sophisticated phase. One sign: the recent announcement that business messaging platform LivePerson has now released a version with an IBM Watson-powered bot built in.
Foxtel isn’t just giving its streaming content offering a makeover the pay TV operator is also sprucing up the way it delivers customer service via mobile messaging.
The company has integrated US outfit LivePerson’s native in-app mobile messaging service, LiveEngage, into the My Foxtel app allowing Foxtel customers to connect directly to customer service teams via instant messaging.
Back in 2013, an Oxford Martin School study stated that 47% of U.S. jobs are “at risk” from automation. This contributed to widespread worries about robots taking jobs, even as companies across industries continue to adopt the technology. But are they directed at the right things?
In the online chat world, LivePerson enjoys the rare distinction of being more than 20 years old.
While many of its counterparts in the bot-AI world are still sucking from baby bottles — having entered the market last year alongside Facebook and Microsoft — LivePerson is entitled to sip single-malt scotch. But last year the $210 million publicly traded company got up from its bar stool and began using automated bots inside its live chat client, LiveEngage