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Wednesday, September 27, 2017

IMB Bank is claiming a first in the banking industry with the launch of a new messaging service for its mobile customers.

The new app was developed in partnership with of banking technology provider Sandstone Technology, and global customer contact solutions company LivePerson.

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Friday, August 11, 2017

Airline employees have begun answering questions via text messages, allowing agents to be twice as productive as on the phone, according to an executive with LivePerson Inc., the company that provides the technology.

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Wednesday, June 21, 2017
Martech Today

The first wave of bots is now entering a more sophisticated phase. One sign: the recent announcement that business messaging platform LivePerson has now released a version with an IBM Watson-powered bot built in.

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Tuesday, June 13, 2017
The Australian

Foxtel isn’t just giving its streaming content offering a makeover the pay TV operator is also sprucing up the way it delivers customer service via mobile messaging.

The company has integrated US outfit LivePerson’s native in-app mobile messaging service, LiveEngage, into the My Foxtel app allowing Foxtel customers to connect directly to customer service teams via instant messaging.

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Saturday, May 20, 2017

As robots increasingly replace human jobs, thanks to record spending on automation, how should they behave? That preference depends on where you live.

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Thursday, May 11, 2017
Business Insider

Chatbots are gaining popularity globally, according to a new survey by LivePerson.

The survey, which incorporated over 5,000 consumers from six countries, found that 38% of consumers globally rated their overall perception of chatbots as positive.

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Thursday, May 4, 2017

The Royal Bank of Scotland is rolling out a customer service "hybrid bot" from vendor LivePerson that hands over to a human colleague if questions flummox its artificial intelligence.

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Tuesday, May 2, 2017

LivePerson has created a platform for monitoring the customer conversations carried out by both humans and bots on platforms like Chatfuel and IBM Watson.

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Wednesday, April 19, 2017

Artificial intelligence will not replace human customer service agents – but it will take on tasks currently done by humans, according to one of the companies behind Vodafone’s new AI chatbot.

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Tuesday, April 11, 2017
Robotics Business Review

Back in 2013, an Oxford Martin School study stated that 47% of U.S. jobs are “at risk” from automation. This contributed to widespread worries about robots taking jobs, even as companies across industries continue to adopt the technology. But are they directed at the right things?

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