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Media Coverage

Tuesday, April 11, 2017
Robotics Business Review

Back in 2013, an Oxford Martin School study stated that 47% of U.S. jobs are “at risk” from automation. This contributed to widespread worries about robots taking jobs, even as companies across industries continue to adopt the technology. But are they directed at the right things?

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Friday, April 7, 2017
VentureBeat

In the online chat world, LivePerson enjoys the rare distinction of being more than 20 years old.

While many of its counterparts in the bot-AI world are still sucking from baby bottles — having entered the market last year alongside Facebook and Microsoft — LivePerson is entitled to sip single-malt scotch. But last year the $210 million publicly traded company got up from its bar stool and began using automated bots inside its live chat client, LiveEngage

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Friday, March 31, 2017
TechCrunch

There’s been downward pressure on jobs since the Industrial Revolution due to leaps in productivity brought about by human ingenuity and lucky discoveries. This has accelerated since the ’80s with the mass adoption of computers, but the market has more or less kept up, creating new openings to fill the eradicated ones, albeit not in the same places (coastal cities have gained, Rust Belt areas have lost out). However, we have a tsunami on the horizon: automation using AI.

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Friday, February 24, 2017
CNBC

You may accept, by now, that robots will take over lots of jobs currently held by human workers. But you probably believe they won't be taking yours. Though other industries are in danger, your position is safe.

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Friday, February 24, 2017
TopBots

Customer service is one of the highest potential opportunities for bots, yet one of the hardest spaces to tackle. Inspired by a horrific support experience, Robert LoCascio founded LivePerson in 1995 to enable businesses to provide real-time customer engagement online. The company went public on the NASDAQ in 2000 and has since incorporated chatbot technology into their offerings.

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Thursday, February 23, 2017
International Business Times

Recently, tech leaders including Tesla CEO Elon Musk and billionaire Bill Gates warned about robots taking over jobs. However, a new report shows people are not that concerned about job automation.  

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Wednesday, February 22, 2017
MyCustomer

In the latest in our series of articles in which technology leaders give their take on the purchasing process, Rob LoCascio, founder and CEO of LivePerson, shares his tips for those looking to buy live chat and messaging solutions.

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Tuesday, January 24, 2017
n>genuity

As chatbots make their way into daily life, financial institutions are laying the groundwork to use the software to automate customer service, move transactions and lower costs.

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Wednesday, January 18, 2017
Forbes

If your customers won’t even call Mom on the phone anymore (they’re texting her instead), why are you forcing them to call your business on the phone any time they need customer service or support?

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Thursday, January 12, 2017
Marketing Week

It has been predicted that machines will eventually overtake human intelligence thanks to the advancement of computer power and increase in data collection. But while fears that robots will one day wipe out the human race might be extreme and distant, the rise of artificial intelligence (AI) does have the potential to disrupt brands and those working within them in a far more immediate way.

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