Error message

Notice: Undefined variable: page_number in engage_alpha_preprocess_page() (line 123 of /app/liveperson/public/sites/all/themes/engage/preprocess/preprocess-page.inc).

Data & Intelligence

LivePerson in the News: Move Over, 1-800 Number! Messaging Is Coming

Over the past few months, we’ve been hard at work to slay the 1-800 number, turn brands and customers on to messaging, and create more meaningful connections between them.

Showdown: Social Media vs. Messaging

In April 2014, Facebook announced that folks would no longer be able to use its native chat feature to message friends and family. Instead, users who wanted this had to download a newer app: Facebook Messenger.

Cvent “Aspires” to a Meaningful Customer Connection

Dave Phillips attended the 2012 LivePerson Aspire event, and he is very glad he did.

Extra Space Storage: Using Data and Personalization to Optimize Digital Engagement

When I was an undergraduate student, we had a requirement to complete a summer internship. My roommate at the time secured an internship in southern California, while I was assigned one in Kalamazoo, Michigan (yes, there is really a Kalamazoo!). For the bulk of our possessions, we stored those—our furniture and books—in a storage unit while we were away.

The Future of Digital Engagement: Lee Odden on Search Engine Marketing at Each Stage in the Customer Journey

Digital engagement is transforming customer service, and elevating the expectations of online and cross-channel shoppers. LivePerson interviewed 10 respected industry experts to help us evaluate oncoming trends and predictions for the coming year.  This is the fourth post in our series, spotlighting insight from Lee Odden (@LeeOdden), CEO of TopRank Online Marketing, on the value and direction of search engine optimization.

The Future of Digital Engagement: Gary Schwartz on Becoming a Part of Your Consumer’s Inner Circle with Mobile Marketing [Series]

Digital engagement is transforming customer service, and elevating the expectations of online and cross-channel shoppers. LivePerson interviewed 10 respected industry experts to help us evaluate oncoming trends and predictions for the coming year.  This is the third post in our series, spotlighting insight from Gary Schwartz (@ImpactMobile), CEO of Impact Mobile, Chairman Emeritus of the Mobile Entertainment Forum (MEF) and author of Fast Shopper, Slow Store, on the rise of mobile marketing and ecommerce. 

The Future of Digital Engagement: Shep Hyken on Exceptional Customer Service [Series]

Digital engagement is transforming customer service, and elevating the expectations of online and cross-channel shoppers. LivePerson interviewed 10 respected industry experts to help us evaluate oncoming trends and predictions for the coming year.  This is the second post in our series, spotlighting insight from Shep Hyken (@hyken), New York Times and Wall Street Journal bestselling author, and Chief Amazement Officer at Shepard Presentations, on the importance of customer care and service.

The Future of Digital Engagement: Larry Freed on Omnichannel Customer Service [Series]

Digital engagement is transforming customer service, and elevating the expectations of online and cross-channel shoppers. LivePerson interviewed 10 respected industry experts to help evaluate trends and predictions for the coming year.

The Future of Digital Engagement: 10 Thought Leaders Share Predictions for 2014 [Series]

Digital engagement is transforming customer service and elevating the expectations of online and cross-channel shoppers.

Best-in-Class Companies Target and Engage High Value Visitors

Companies are spending millions of dollars driving visitors to their website, but only a small fraction of their budget is spent optimizing the experience for those visitors.  What if you could identify the people who come to your site who hav

Pages

Blog Posts by Category