More Than just Chatbots

What is Conversational AI?

Gone are the days of predefined rules-based chatbots. We enter a new era of Conversational Artificial Intelligence (AI), an evolving category that includes a set of technologies to power human-like interactions through automated messaging and voice-enabled applications. It enables personalized experiences, automated as well as human, that drive increased value in commerce and care relationships.

example of implementing conversational ai to increase customer satisfaction with orders
ai chatbot understand a misspelling

Conversational AI vs. machine-learning chatbots

Chatbots are rules-based programs that provide an appropriate response for a particular scenario. They are triggered by defined keywords and can only attend to one request at a time. Conversational AI refers to all the tools that can be used within AI chatbots to make them more…well, conversational

And that’s where LivePerson’s solutions stand apart.

Building a Curiously Human™ AI-powered customer experience

How it works

Conversational AI combines natural language understanding (NLU), natural language processing (NLP), and machine-learning models to emulate human cognition and engagement. LivePerson is evolving these tools to maximize their performance and get us to the future of self-learning AI.

Intent-driven Conversational AI applications

Not only can Conversational AI tools help bots recognize human speech and text, they can actually understand what a person wants — the intent behind the inquiry. LivePerson explicitly trained its NLU to support conversational bots throughout the commerce and care customer journey.

Artificial intelligence that’s emotionally intelligent, too

Conversational AI doesn’t need to feel artificial. AI can be more human. And that’s what we’re focused on doing. LivePerson will help you develop AI-powered digital experiences where your consumers wonder just how the heck they feel so seen, heard, and valued by your brand.

What Conversational AI means for consumers

Over 5,000 consumers across the world shared their thoughts on Conversational AI, messaging, and chatbots. It’s time to take action, and LivePerson innovation is making it happen.

Read our 2021 Consumer Preferences Survey
Winking chatbot example of Conversational AI that is human

What Conversational AI means to brands

Enhance customer experience

Learn why people are embracing virtual assistants and other AI models to speed responses, reduce costs, increase sales, and provide scalability for business processes throughout the customer journey.

Hyper-personalized customer engagement

Using Conversational AI solutions, consumers can connect with brands in the channels they use the most. Learn how this technology is able to facilitate hyper-personalization with real-time data to help carry out transactions and more.

Better data and better understanding

Whether a customer interacts with AI chatbots or with a human agent, the data gathered can be used to inform future interactions — avoiding pain points like having to explain a problem to multiple agents.

How LivePerson puts Conversational AI to work

An AI platform that identifies customer intent to drive engagement

Start delivering truly authentic intent-driven conversations, at scale. This powerful engagement hub helps you build and manage AI-powered chatbots alongside human agents to support commerce and customer service interactions.

Discover Conversational Cloud
Conversational Cloud

Modernize your customer experience with voice and digital

Create unified, personalized consumer engagement experiences, driven by superior Conversational Analytics and advanced customer experience integration from industry-leading speech recognition, and Conversational AI.

Learn about Voice Solutions
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BELLA Health™

Help employees and customers feel secure about your health protocols

Use BELLA Health’s complete program of COVID-19 testing, health checks, and vaccination reporting to give employees confidence in returning to physical spaces.

Visit BELLA Health
BELLA Health corporate COVID testing program

Deliver richer customer experiences with help from the experts

Get help from our experts in delivering your AI-led conversational experiences, from strategy to implementation and even fully managed contact center solutions.

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Success Services