Error message

  • Notice: Undefined variable: page_number in engage_alpha_preprocess_page() (line 127 of /app/liveperson/public/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined variable: page_number in engage_alpha_preprocess_page() (line 137 of /app/liveperson/public/sites/all/themes/engage/preprocess/preprocess-page.inc).

Customer Experience

What Do Shoppers Want From Their Favorite Retailers? [VIDEO]

Today’s consumer is savvier and more demanding than ever. They use multiple channels throughout their buying journey, whether in-store or digital , to research, compare products, engage a brand, and make a purchase.

The Future of Digital Engagement: 10 Thought Leaders Share Predictions for 2014 [Series]

Digital engagement is transforming customer service and elevating the expectations of online and cross-channel shoppers.

The Future of Digital Engagement: Jeanne Bliss on Social Conversations that Provide Insight into the Customer Experience

Digital engagement is transforming customer experience, and elevating the expectations of online and cross-channel shoppers. LivePerson interviewed 10 respected industry experts to help evaluate trends and predictions for the coming year. This is the final post in our series, spotlighting insight from Jeanne Bliss (@JeanneBliss), President of CustomerBLISS, on social media as a critical piece of the customer experience.

The Internet of Customers: Google’s Nest Purchase Fuels the Revolution

The Internet of Things (IoT) is changing the way we solve problems, communicate and ultimately, collect data. A popular example from last year was the FitBit.

Blog Posts by Category