Apple Business
Chat Beta

Give your customers an easy way to message you to get help, ask questions and purchase products and services — no apps, no downloads.

LiveEngage makes Apple Business Chat work for the world’s top brands.

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Apple Business Chat is a key pillar of a conversational communication strategy, giving businesses a way to reach 1.3 billion Apple devices through messaging. Leading brands are already running Apple Business Chat on LiveEngage.

The world's top brands run messaging at scale with LivePerson:

The largest international cable company

The world's #1 and #2 home improvement retailers

The #1 entertainment company in the world

The fastest-growing US telco

The world's most valuable online travel company

The world's largest business travel company

Only LivePerson has done messaging at scale

The LiveEngage conversational platform uses artificial and human intelligence to deliver an amazing customer experience through messaging. Unique capabilities for handling asynchronous conversations, using bots and automation to handle volume, and assessing conversation sentiment in real-time help brands run messaging - at scale - for customer interactions. LivePerson customers have seen 2 to 3 times increase in agent efficiency with messaging and CSAT scores exceeding 95%.

Deliver a great customer experience, powered by LiveEngage

Manage the rich capabilities of Apple Business Chat in LiveEngage through a powerful set of AI-enabled routing, conversation management, and reporting and analytics tools. LiveEngage is an open platform, with over 30 APIs that allow you to integrate with product inventory, CRM, scheduling, order entry, payment and other back-end systems.

Rich. Powerful. And already on every device

Apple Business Chat is more than just text messaging. It’s a rich user experience integrated directly into iOS — with no download required. Conversations can start right from Siri, Safari, Maps, and Spotlight and the web.

Chat Suggest — a critical part of your call reduction strategy

Chat Suggest offers an easy alternative to waiting on hold. When customers call a Chat Suggest-registered number, they get an option to continue in messaging. With messaging CSAT 20% greater than voice, Chat Suggest becomes a game‑changer.

Secure payment and authentication, directly in messaging

Keep customers in the messaging channel by making it easy to authenticate with Apple Authentication, which is new with iOS 12, and to pay for goods and services with Apple Pay.

The world's most advanced conversational platform

LiveEngage is an open platform that integrates consumer messaging apps, back-end enterprise systems, and third-party providers. We give brands the flexibility to use the right technologies to reach the most consumers and provide the best customer experience.

Only LivePerson has intelligent, asynchronous capacity management

When consumers can message — asynchronously — instead of call or live chat, they act very differently. We have technology adapted to the new world, where agents manage 40+ conversations at once, not one call at a time.

Only LivePerson has an open platform with AI and automation built in

Other providers force a one-size-fits-all solution when it comes to automation. LiveEngage offers choice. Use our built-in automation, bring your own, or integrate third-party bots — and manage them all within LiveEngage.

Only LivePerson offers real-time consumer sentiment

Brands don’t need to rely on customers answering surveys to track satisfaction. Measure consumer sentiment during conversations in real time via our Meaningful Connection Score™, which can complement traditional CSAT methodologies or be used on its own.

Write once, run many

The investment you make in building conversational experiences through Apple Business Chat can be reused in other messaging channels. With LiveEngage, configure product catalogs, automation, and conversations for Apple Business Chat, then deploy them for web messaging, Facebook Messenger, WhatsApp, Google rich business messaging, and other messaging channels.