Apple Business Chat beta offers a new way for brands to interact with millions of iOS users through messaging. Leading brands are already running Apple Business Chat on LiveEngage.
The world's top brands run messaging at scale with LivePerson:
The largest international cable company
The world's #1 and #2 home improvement retailers
The #1 entertainment company in the world
The fastest-growing US telco
The world's most valuable online travel company
The world's largest business travel company
Only LivePerson has done messaging at scale
The LiveEngage conversational platform offers unique capabilities for handling asynchronous messaging conversations, achieving scale through bots and automation, and assessing real-time conversation sentiment.
The world's most advanced conversational platform
LiveEngage is an open platform that integrates consumer messaging apps, back-end enterprise systems, and third-party providers. We give brands the flexibility to use the right technologies to reach the most consumers and provide the best customer experience.
Only LivePerson has intelligent, asynchronous capacity management
When consumers can message — asynchronously — instead of call or live chat, they act very differently. We have technology adapted to the new world, where agents manage 40+ conversations at once, not one call at a time.
Only LivePerson has an open platform with AI and automation built in
Other providers force a one-size-fits-all solution when it comes to automation. LiveEngage offers choice. Use our built-in automation, bring your own, or integrate third-party bots — and manage them all within LiveEngage.
Only LivePerson offers real-time consumer sentiment
Brands don’t need to rely on customers answering surveys to track satisfaction. Measure consumer sentiment during conversations in real time via our Meaningful Connection Score™, which can complement traditional CSAT methodologies or be used on its own.
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