Apple Business Chat is a key pillar of a conversational communication strategy, giving businesses a way to reach 1.3 billion Apple devices through messaging. Leading brands are already running Apple Business Chat on LiveEngage.
The world's top brands run messaging at scale with LivePerson:
The largest international cable company
The world's #1 and #2 home improvement retailers
The #1 entertainment company in the world
The fastest-growing US telco
The world's most valuable online travel company
The world's largest business travel company
Only LivePerson has done messaging at scale
The LiveEngage conversational platform uses artificial and human intelligence to deliver an amazing customer experience through messaging. Unique capabilities for handling asynchronous conversations, using bots and automation to handle volume, and assessing conversation sentiment in real-time help brands run messaging - at scale - for customer interactions. LivePerson customers have seen 2 to 3 times increase in agent efficiency with messaging and CSAT scores exceeding 95%.
The world's most advanced conversational platform
LiveEngage is an open platform that integrates consumer messaging apps, back-end enterprise systems, and third-party providers. We give brands the flexibility to use the right technologies to reach the most consumers and provide the best customer experience.
Only LivePerson has intelligent, asynchronous capacity management
When consumers can message — asynchronously — instead of call or live chat, they act very differently. We have technology adapted to the new world, where agents manage 40+ conversations at once, not one call at a time.
Only LivePerson has an open platform with AI and automation built in
Other providers force a one-size-fits-all solution when it comes to automation. LiveEngage offers choice. Use our built-in automation, bring your own, or integrate third-party bots — and manage them all within LiveEngage.
Only LivePerson offers real-time consumer sentiment
Brands don’t need to rely on customers answering surveys to track satisfaction. Measure consumer sentiment during conversations in real time via our Meaningful Connection Score™, which can complement traditional CSAT methodologies or be used on its own.
Write once, run many
The investment you make in building conversational experiences through Apple Business Chat can be reused in other messaging channels. With LiveEngage, configure product catalogs, automation, and conversations for Apple Business Chat, then deploy them for web messaging, Facebook Messenger, WhatsApp, Google rich business messaging, and other messaging channels.