WhatsApp Business

Our AI-powered conversational platform makes it easy for consumers to buy products and get answers to questions in messaging channels they already use every day — including WhatsApp.

Messaging channels
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Reach more consumers

Expand your international reach using WhatsApp — the most popular messaging app in the world. Start engaging with your consumers where they already are — making it easier for them to get answers to questions and buy products.

A single place to manage all your conversations

LiveEngage offers an intuitive web-based agent workspace making it easy for agents to handle multiple conversations at a time across a variety of messaging channels. Our SmartCapacity™ algorithm analyzes the speed of messages being sent back and forth in each conversation instead of just the total number of conversations to determine an agent’s true capacity to maximize productivity. And with robust reporting & analytics, it’s easy to monitor CSAT, sentiment, conversions and other KPIs to help gauge ROI.

AI-powered chatbots make
it easy to scale

Nearly 70% of consumer inquiries can be automated, making it easy to scale — without having to hire an army of agents. LivePerson has a complete solution to build, manage and optimize chatbots for your business. Learn more 

AI-powered chatbots

Go beyond WhatsApp and engage consumers everywhere

Our customers use conversational commerce on a variety of digital messaging channels including SMS, Facebook Messenger, Apple Business Chat, and WhatsApp along with messaging on your brand's website or mobile app. Learn more 

Conversational commerce channels Conversational commerce channels