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End User License Agreement

By completing the registration process either online or via an order form (the “Registration Process”), you, on behalf of your company (“Company”), agree to be bound by the terms of this End User License Agreement (the “Agreement”) with LivePerson, Inc. (“LivePerson”).  LivePerson will provide to Company the hosted services, APIs (defined below), professional services, products and/or content (together, the “Services”) under the terms of this Agreement.



1. Definitions

Applications” mean Labs Applications and Third-Party Applications.

APIs” mean LivePerson proprietary interface elements, application program interfaces and/or software development kits, and the related documentation, data, code, sample applications and materials.

Confidential Information” means private or confidential information of the other party, including, but not limited to, trade secrets, computer programs and code, scripts, algorithms, features and modes of operation, inventions (whether or not patentable), techniques, processes, methodologies, schematics, testing procedures, software design and architecture, design and function specifications, analysis and performance information, documentation, details of its products and services, as well as names and expertise of, and information relating to, vendors, employees, consultants, customers and prospects, know-how, ideas, and technical, business, pricing information, financial and marketing information and strategies and any other information that the recipient reasonably should know is confidential.

Content” means an engagement that presents information or offers to targeted visitors in the form of text, images, video or similar.

Effective Date” means the date Company completes the Registration Process.

Initial Term” means the term set forth during the Registration Process or, if not specified, a term commencing on the Effective Date and ending on the last day of the third full month thereafter.

Labs Applications” mean experimental applications and/or plug-ins made available to Company by LivePerson on a test basis.

LivePerson Intellectual Property” means the Services and software (including without limitation any materials or code provided as part of the professional services), trademarks and icons, technologies, information, trade secrets, know-how, intellectual property, information and data generated by LivePerson or LivePerson’s systems, whether pre-existing, or created after the Effective Date, including any modifications, enhancements and derivatives thereof (including, without limitation, metrics, data and information generated by such Services and software).

Renewal Term” means consecutive renewal terms equal to the length of the Initial Term or longer if otherwise agreed by the parties.

Term” means the Initial Term and any Renewal Terms.

Third-Party Applications” mean third-party software applications, plug-ins, or other add-on online applications that integrate or interact with the Services.

2. Proprietary Rights and Licenses 

So long as Company is in full compliance with this Agreement, LivePerson grants to Company during the Term a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to: (i) access and use the Services provided by LivePerson solely for its internal business purposes of communicating with, engaging with and delivering Content to consumer end users; and (ii) use any professional services deliverables provided by LivePerson solely in connection with the applicable hosted service.  Use of the APIs is also governed by the terms available at LivePerson shall retain all right, title, and interest in and to LivePerson Intellectual Property, including without limitation all ownership and proprietary rights. Company acknowledges and agrees that Company’s rights in LivePerson Intellectual Property are solely as described in this Section 2 and do not include any right of ownership in any of LivePerson Intellectual Property.  Company is not permitted to change or modify LivePerson Intellectual Property.  Without limiting the foregoing, in the event of any change, modification, extension or correction thereof, Company hereby irrevocably assigns to LivePerson any and all rights it may be deemed to have in any such change, modification, extension or correction, and agrees to execute all documents necessary to implement and effect such assignment.

3. Use of Our Services 

Company shall comply with all applicable laws, rules, regulations and industry standards, including providing notice to Company’s customers and obtaining consent if required for use of the Services (for example, regarding LivePerson’s monitoring features and opt-in and opt-out requirements) in Company’s privacy policy and as otherwise required, comply with and be subject to LivePerson’s Terms of Use at, and be responsible for its employees and any agents (who have been pre-approved in writing by someone authorized to act on behalf of LivePerson and who have agreed in writing to be bound by the terms of this Agreement) that use the Services.  Company shall not: (a) modify, decompile, disassemble, reverse engineer or misappropriate (or cause or permit any other party to do so) the Services; (b) sell, resell, rent, sublicense or lease any intellectual property or Services of LivePerson to third parties; (c) use the Services to store or transmit malicious code; (d) interfere with or disrupt the integrity or performance of the Services or third-party data contained therein; (e) attempt to gain unauthorized access to the Services or their related systems or networks; (f) alter, copy, move or delete any tags or code placed as part of the Services, except as provided in Section 5; (g) place tags on website pages not pre-approved by LivePerson in writing; or (h) misappropriate any of LivePerson’s software, technology, or other services, or create competing products or services (or permit, enable or assist any third party to do so).  Chat transcripts generated by the Services during the most recent 13-month period will be available online.  Company is responsible for all activity on its account and shall not share its login information with any third party.  LivePerson may, from time to time and in its discretion: (i) offer updates, patches, fixes, and/or new versions of the Services (collectively, “Updates”) to Company; and/or (ii) discontinue or disable certain features and/or functionality of the Services.  If instructed by LivePerson, Company shall promptly install any such Update.  Company’s failure to install/deploy Updates may impact LivePerson’s ability to support, and Company’s use of the Services.  LivePerson may, at its discretion, limit the amount of concurrent visitors who are monitored by the Services at a given time.  LivePerson may use third-party service providers who are authorized to place cookies, pixel tags or similar technologies in the Services with LivePerson’s permission.  These technologies help LivePerson compile metrics and analytics (without collecting personally identifiable information) to help improve the Services.  Third-party technologies are covered by the third party’s privacy policy.

4. Fees and Payments 

Company will pay all fees as specified in the Registration Process in advance within 30 days of the invoice date. Except as specified herein, payment obligations are non-cancelable and fees paid are non-refundable. All fees are exclusive of any applicable taxes for which Company is responsible. Each account includes a 15-day money-back guarantee. No refunds will apply following this 15-day period. Customers are invoiced and must remit payment before services are provided. If billed monthly, invoices are added to Company’s billing portal on or around the first day of each month for the next month’s Services. Payments by credit card are on a pre-paid basis only, for the timeframe specified in the Registration Process. Company is responsible for providing complete and accurate billing and contact information and notifying LivePerson of any changes. If credit card charges for the Services are denied for any reason, Company’s use of the Services will be terminated without notice. A one and a half percent (1.5%) monthly service charge or the highest amount permissible by law if less is payable on all overdue balances that are outstanding more than thirty (30) days after the date of the invoice. Company will be responsible for all costs incurred by LivePerson for collecting overdue amounts, including attorneys’ fees and collection agency fees. LivePerson may increase or modify fees for each Renewal Term without notice. If Company purchases an upgraded package at any time during the Term, the upgrade remains in effect for the remainder of the Term and any Renewal Term(s). Company may downgrade its purchased package only by notifying LivePerson at least 90 days prior to the expiration of the Term. Accounts under a free or paid licensing model for one to three users: (i) may not include full features and/or support; (ii) are not eligible for live support; and (iii) are subject to a cap of 150 Content-based engagements with website visitors per month. If a Company exceeds the Content cap, LivePerson may, in its sole discretion at any time, terminate or suspend Company’s account and/or charge Company for each Content-based engagement at a rate of US $1.48 per engagement, which is subject to change.

5. Term and Termination

This Agreement commences on the Effective Date and continues for the Initial Term, unless terminated earlier pursuant to this section, and automatically renews for consecutive Renewal Terms. If Company activated its account on or after December 1, 2015, the Initial Term is one year. Either party may terminate this Agreement upon written notice: (i) at least 90 days prior to the expiration of the Term (or in accordance with the notice period specified in the Registration Process); or (ii) if the other party commits a material breach of this Agreement that has not been cured within 30 days of written notice of such breach. LivePerson may terminate this Agreement immediately if Company fails to pay any outstanding invoices or breaches Section 2 or 3. Company shall remove all materials, tags and code placed on Company’s website and in Company’s mobile application as part of the Services within 24 hours of termination or expiration of the Agreement. Company remains responsible for the fees for the remainder of the then-current Term, which LivePerson shall bill upon termination. Termination requests must be made in writing via chat with the LivePerson team and are not accepted by phone or by email.

6. Applications 

If Company chooses to install, access or enable a Third-Party Application, Company agrees that the Third-Party Application may acquire access to Company’s account data and information as needed for the operation of such Third-Party Application.  Third-Party Applications are not maintained, monitored, tested, controlled, endorsed or reviewed by LivePerson, are governed by their own terms and conditions, and are not included within the definition of Services under this Agreement.  Third-Party Applications may be discontinued at any time, with or without cause.

From time to time, LivePerson may offer Labs Applications for use with the Services.  This Section 6 will apply if Company purchases, receives, accesses or otherwise uses, directly or indirectly, any Labs Applications.  Company’s rights related to Labs Applications shall commence upon the effective date of the applicable Labs Application order form and automatically terminate upon the earlier of: (a) expiration or termination of this Agreement; (b) 6 months from the effective date of the applicable Labs Application order form (unless the parties agree to a longer term or renewal term in writing); or (c) receipt of notice of termination.  Labs Applications may be discontinued at any time, with or without cause.  

ALL APPLICATIONS ARE PROVIDED ON AN AS-IS BASIS, WITHOUT ANY REPRESENTATIONS, WARRANTIES, COVENANTS OR OBLIGATIONS ON LIVEPERSON’S BEHALF.  LIVEPERSON DISCLAIMS ALL WARRANTIES AND CONDITIONS REGARDING SUCH APPLICATIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.  Company assumes full responsibility for any damages, losses, costs or harms arising from its use or inability to use Applications and/or the performance or non-performance of such Applications, and, to the extent permitted by law, LivePerson hereby disclaims all liability regarding the foregoing.

7. Confidential Information

Each party understands and agrees that, in connection with this Agreement, a party may have had or gain access to or may have been or be exposed to, directly or indirectly, Confidential Information of the other party.   The recipient of such Confidential Information agrees to hold and treat all Confidential Information of the discloser in confidence and shall use at least reasonable care (but in no event less than the same degree of care as the recipient uses to protect its own Confidential Information of a similar nature) to prevent disclosure of Confidential Information.  Each party may disclose Confidential Information of the other party, without such party’s prior written consent, to third parties with a legitimate need to know who are bound by similar written confidentiality obligations.  If Confidential Information is required to be disclosed pursuant to applicable law, regulation or court order, the recipient must provide prompt advance notice thereof, to the extent legally permissible, to enable the discloser to seek a protective order or otherwise prevent such disclosure.  The recipient shall not use the discloser’s Confidential Information for purposes other than to carry out its obligations under this Agreement.  Each party acknowledges that unauthorized disclosure of the other party’s Confidential Information may cause irreparable harm to the other party and would entitle the other party to seek injunctive relief upon disclosure or threatened disclosure, in addition to any other remedies at law to which the party may be entitled. 

8. Indemnity

If a third party claims against LivePerson that: (a) Company’s intellectual property or content provided to LivePerson infringes such third party’s intellectual property right or violates such third party’s protected right; (b) the third party has been damaged by an act or omission by Company in breach of this Agreement; or (c) the third party has been damaged by Company’s use of the Services, Company shall defend, indemnify and hold LivePerson harmless from and against such claim(s) at Company’s expense and shall pay all of LivePerson’s costs, damages, and attorney’s fees arising out of or relating to such claims.

9. Limitation of Liability


10. Representations, Warranties and Disclaimers

Company represents and warrants that: (a) it has the right to enter into this Agreement and the person accepting this Agreement has the power and authority to bind Company; (b) this Agreement does not and shall not during the Term conflict with any other agreement entered into by it; (c) use of the Services (or any results of the Services, including, but not limited to, the collection of any customer data) by Company will not violate any applicable law or Company’s privacy policy; and (d) it owns (or has been duly licensed to use) all rights in its brands required in order to grant the licenses granted herein. THE SERVICES ARE PROVIDED AS-IS.  EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES RELATED TO THIS AGREEMENT AND THE SERVICES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. 

11. Mobile; Third-Party Integrations

Mobile.  Company agrees that if it elects to use any mobile features or applications provided by LivePerson, such use shall be governed by and subject to this Agreement as well as the LivePerson Mobile Application End User License Agreement available at

Company agrees that if it elects to use SMS, Company will comply with any regional, national and/or international consumer consent, opt-in and opt-out and other regulatory requirements or industry best practices applicable to its use of SMS.  If Company uses its own or third-party code, applications, services or technology in connection with its use of the Services, LivePerson will not support or be responsible for such code, applications, services or technology.

Third-Party Integrations.  If Company elects to use a third-party integration, Company’s agreement with the third party will apply to the third party’s services.  Any modifications to or discontinuation of the third party’s services as well as the third party’s use of Company’s data shall be subject to and governed by Company’s agreement with the third party.  For the avoidance of doubt, in no event shall LivePerson be required via the integration to permit, directly or indirectly, misuse of a party’s data or other intellectual property.

12. Miscellaneous

This Agreement, together with the Registration Process, as applicable, contains the entire agreement of the parties and supersedes any and all previous agreements with respect to the subject matter hereof, whether oral or written.  Any modifications to this Agreement appearing on Company’s purchase order or other supplements shall be null and void.  All notices must be sent in writing by personal delivery or by certified mail, return receipt requested, to the following addresses: If to Company, to the address LivePerson has on file.  If to LivePerson, to 475 Tenth Avenue, 5th Floor, New York, NY 10018, Attention: General Counsel.  The effective date of such notice shall be either upon personal delivery or 5 days following the date of mailing.  The above addresses may be changed by giving prior written notice as described herein.  This Agreement shall be binding on and inure to the benefit of the parties, their respective successors and permitted assigns.  The parties are independent contractors. LivePerson shall not be liable for any delay or failure in the performance of this Agreement or for loss or damage of any nature due to disruption or unavailability of communication facilities, utility or internet service provider failure, acts of war, terrorism or vandalism, lightning, fire, strike, unavailability of energy resources or any other causes outside its reasonable control.  LivePerson may use Company’s name, brands and trademarks in connection with or relating to the Services and for marketing and promotional purposes.  LIVEPERSON MAY POST AN UPDATED AGREEMENT ON THE LIVEPERSON WEBSITE AT ANY TIME, AND, TO THE EXTENT PERMITTED BY LAW, SUCH MODIFICATIONS WILL BE EFFECTIVE IMMEDIATELY AND (IF LEGALLY PERMITTED), SHALL APPLY RETROACTIVELY.  COMPANY AGREES TO THE MODIFIED AGREEMENT BY CONTINUING TO USE THE SERVICES.  This Agreement shall be governed by the laws of the State of New York and exclusive venue shall be in the courts of the State of New York.  Each party expressly waives its right to a trial by jury.  Sections 2, 4-10 and 12 shall survive the expiration or termination of this Agreement.

Updated on March 28, 2017