LivePerson Subprocessors

LivePerson uses the subprocessors listed below to process consumer data in connection with the Conversational Cloud / LiveEngage platform. Please note that it is your responsibility to regularly monitor this list for any updates. If we do not receive a reasonable objection from you within 14 days of appointing a new subprocessor to this list, you will be deemed to have approved the use of such subprocessor.

Third-party SubprocessorsAffiliate Subprocessors

 

Third-party Subprocessors

Customer Support

Entity NameEntity TypeCountry
24/7 InTouch, Inc.Labor ServicesUnited States
American Contact LLC (Atel)Labor ServicesUnited States, Mexico
Cognizant Worldwide LimitedLabor ServicesUnited States, United Kingdom, India
Communication Business Avenue (CBA)Labor ServicesJapan, United States, United Kingdom
CongexLabor ServicesAustralia
Conversation Talent Network, LLCLabor ServicesUnited States
CPI, Inc.Labor ServicesUnited States
IT SolutionsLabor ServicesIreland, United Kingdom
CRM Partners B.V.Labor ServicesNetherlands
Digit88 Technologies Labor ServicesIndia
Digital Engagement Idea SRLLabor ServicesItaly
Digital Mobile Innovations, LLCLabor ServicesUnited Kingdom, United States
Emerge BPO LLCLabor ServicesGuyana, United States
GulfCXLabor ServicesBahrain
IBM Switzerland LtdLabor ServicesSwitzerland
InfinIT.ex GmbHLabor ServicesGermany
Infosys LimitedLabor ServicesIndia, Germany, Israel, Australia, United Kingdom, USA, Canada, Mexico
Interact CC LtdLabor ServicesUnited Kingdom
Konversational Consulting LtdLabor ServicesUnited Kingdom, Ireland
LiveCommitment SRLLabor ServicesItaly
Master of CodeLabor ServicesUkraine
Navomi Inc.Labor ServicesUnited States
Probe Contact Solutions Australia Pty LtdLabor ServicesAustralia
QA Consulting Services LimitedLabor ServicesUnited Kingdom, United States
Sitel Operating CorporationLabor ServicesUnited States, India
Sixty K EADLabor ServicesBulgaria
Stellar Asia PacificLabor ServicesAustralia
Talk2Rep, Inc. (dba OutPLEX)Labor ServicesDominican Republic
Tech Mahindra Business Services LimitedLabor ServicesUnited States, India
Transcom Worldwide ABLabor ServicesUnited Kingdom, EEA
TTEC Services CorporationLabor ServicesUnited States, United Kingdom, India

Infrastructure & Security

Entity NameEntity TypeCountry
Amazon Web Services, Inc. (AWS)Data CenterUnited States
AllCloud Platforms LtdCloud Security ServicesIsrael
Auth0, Inc.Authentication ServicesUnited States, Australia, Germany
Digital Realty TrustData CenterUnited States
Equinix, Inc.Data CenterUnited States, United Kingdom, Netherlands, Australia
Google Cloud Platform (by Google LLC)Data CenterUnited States, United Kingdom, Netherlands, Australia
HerokuData CenterUnited States
Ping IdentityIdentity Validation ServicesUnited States
ServiceNowCloud Ticketing ServicesNetherlands
Spot (by NetApp)Cloud Optimization ServicesUnited States, United Kingdom, Israel
WalkMe, Ltd.Platform Navigation & Feature DemosIsrael

Add-on Integrations and Services

Entity NameEntity TypeCountry
Apple Inc.Technology partnerUnited States
Autotask CorporationTechnology partnerUnited States
Callinize, Inc. d/b/a TenfoldLivePerson AffiliateUnited States
Facebook, Inc.Technology partnerUnited States
Freshworks Inc.Cloud-based Ticketing ServicesUnited States, India
Google Inc.Technology partnerUnited States
IBM CorporationTechnology partnerUnited States
Kakao Corp. via InfoBank CorporationTechnology partnerSouth Korea
LINE CorporationTechnology partnerJapan
OpenMarket Inc.Cloud-based SMS ServicesUnited States
Salesforce.com, Inc.Technology partnerUnited States
StratifydTechnology partnerUnited States
Sinch America Inc.Cloud-based SMS ServicesSweden
TenCent Inc. (dba WeChat)Technology partnerChina
Twilio, Inc.Cloud-based SMS ServicesUnited States
Twitter Inc.Technology partnerUnited States
Viber Media S.a.r.l.Technology partnerLuxembourg
VNG Corporation (Zalo)Technology partnerVietnam
VoiceBase, Inc.Technology partnerUnited States
WhatsApp Inc.Technology partnerUnited States
WorkatoTechnology partnerUnited States

Business Support

Entity NameEntity TypeCountry
DefinedCrowd (DefinedAI)Annotation ServicesUnited States, Italy, France, Germany, Japan, Indonesia, Portugal
DocuSignContract ManagementUnited States
Infosys LimitedAnnotation ServicesIndia
OnceHubMeeting Scheduling SoftwareUnited States
Talk2Rep, Inc. (dba OutPLEX)Annotation ServicesDominican Republic

Analytics & Marketing

Entity NameEntity TypeCountry
Chorus.aiAnalytics ServicesUnited States
Elastic (Elasticsearch)Analytics ServicesUnited States
Google LLCAnalytics ServicesUnited States
Infocepts, Inc.Analytics ServicesIndia
Marketo, Inc.Marketing ServicesUnited States
Outreach CorporationMarketing ServicesUnited States

 

 

 

Affiliates

Entity NameEntity TypeCountry
Callinize, Inc. d/b/a TenfoldLivePerson AffiliateUnited States
e-Bot7 B.V.LivePerson AffiliateNetherlands
e-Bot7 GmbHLivePerson AffiliateGermany
e-Bot7 France SASLivePerson AffiliateFrance
e-Bot7 Ltd.LivePerson AffiliateUnited Kingdom
LivePerson Australia Pty Ltd.LivePerson AffiliateAustralia
LivePerson Automotive, LLCLivePerson AffiliateUnited States
LivePerson Bulgaria Ltd.LivePerson AffiliateBulgaria
LivePerson Canada, Inc.LivePerson AffiliateCanada
LivePerson France SARLLivePerson AffiliateFrance
LivePerson Germany GmbHLivePerson AffiliateGermany
LivePerson, Inc.LivePerson AffiliateUnited States
LivePerson India Pvt LtdLivePerson AffiliateIndia
LivePerson Italy s.r.l.LivePerson AffiliateItaly
LivePerson Japan KKLivePerson AffiliateJapan
LivePerson Ltd.LivePerson AffiliateIsrael
LivePerson Netherlands B.V.LivePerson AffiliateNetherlands
LivePerson Singapore Pte. Ltd.LivePerson AffiliateSingapore
LivePerson Spain S.L.U.LivePerson AffiliateSpain
LivePerson (UK) LimitedLivePerson AffiliateUnited Kingdom
VoiceBase, Inc.LivePerson AffiliateUnited States

 

 

 

Last updated: 3/25/2022