More than just chatbots, it’s Conversational AI
Automate and scale consumer interactions on the most popular messaging channels without hiring an army of agents.
Discover and understand what consumers really want
Intent Manager makes it possible to understand your consumers’ intentions in real time, how well you’re fulfilling them, and those that can be easily automated.
Intent ManagerEasily build chatbots to automate conversations
Build AI-powered chatbots that work together with human experts to fulfill your consumers’ intentions at scale. Create these automated conversation flows with Conversation Builder, our comprehensive and intuitive point-and-click interface.
Conversation Builder
A flexible bot
management tool
Build automated conversation flows once, and run them on every messaging channel. Easily integrate into any back-end system, including CRM, scheduling tools, order and inventory management systems, payment platforms, and more.
Humans and AI work together to deliver the best customer experience
Agent Assist
Conversation Orchestrator looks across agents’ conversations and recommends the best bots or content.
Bot <> agent tango
Both humans and bots can contribute to conversations. The Conversational Cloud allows the seamless handoff from one type of agent to the other.
Agents as bot managers
Human agents make the best bot managers. With the Conversational Cloud, they can oversee bot conversations across the contact center.