Email Connect: a new way to manage, analyze and respond to emails

With LivePerson’s Email Connect, brands can harness the capability of the same LiveEngage command center that powers conversations on the world’s most popular messaging channels.

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Email Connect

Respond to messages and emails from a single platform

Email Connect increases agent efficiency by unifying customer care operations so agents can manage and respond to all messaging (SMS, WhatsApp, Facebook Messenger, etc) and email conversations within LiveEngage, instead of maintaining and toggling to a separate platform. Email Connect brings all of LiveEngage’s powerful capabilities to email, including Maven Assist and AI-powered chatbots to automate and scale operations.

Give customers a seamless way to shift to messaging

Email has one of the lowest CSATs of any communication channel. Giving consumers quick fingertip access to your business in their preferred messaging channels is paramount to maintaining high customer satisfaction, brand loyalty and lifetime value. Every email a brand sends from the LiveEngage platform includes an option for the consumer to instantly transfer into a messaging channel of their choice with the click of a button – leading to quicker resolution and greater satisfaction.

Email Connect

Messaging outperforms email every time

80% unopened emails

Of business emails go unopened

3x higher engagement

Higher engagement in a messaging conversation

50% go on to make purchases

Of consumers receiving branded texts go on to make purchases

3 easy steps to get started with Email Connect:

01

Enable messaging with LivePerson

Enable messaging with LivePerson

02

Click on Email Connect in the LiveEngage Applications menu

Click on Email Connect in the LiveEngage Applications menu

03

Authorize your email credentials

Authorize your email credentials