Email Connect: a new way to manage, analyze and respond to emails
With LivePerson’s Email Connect, brands can harness the capability of the same LiveEngage command center that powers conversations on the world’s most popular messaging channels.
Respond to messages and emails from a single platform
Email Connect increases agent efficiency by unifying customer care operations so agents can manage and respond to all messaging (SMS, WhatsApp, Facebook Messenger, etc) and email conversations within LiveEngage, instead of maintaining and toggling to a separate platform. Email Connect brings all of LiveEngage’s powerful capabilities to email, including Maven Assist and AI-powered chatbots to automate and scale operations.
Messaging outperforms email every time
Of business emails go unopened
Higher engagement in a messaging conversation
Of consumers receiving branded texts go on to make purchases
3 easy steps to get started with Email Connect:
Enable messaging with LivePerson
Click on Email Connect in the LiveEngage Applications menu
Authorize your email credentials