SocialConnect:
simplify customer
care on social media

Supporting customers has gotten more complex with the increase in social posts, tweets, DMs and hashtags aimed toward your brand. Now you can manage social interactions through LiveEngage, the same AI-powered messaging platform used by the world’s leading brands to deliver a higher standard of customer care at scale.

SocialConnect
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Get smarter with your social support

Social media is now the front line of customer care, and consumers expect you to meet them there. Failing to do so can lead to your brand getting bad-mouthed in front of millions of people. With LivePerson’s SocialConnect, brands can respond to the high volume of public and private messages they receive across social media from the same platform used to manage interactions from email and other messaging channels.

Social Support

Twitter

Twitter is the leading social network for customer care. With 321M active users, public comments and mentions on the platform impact how users feel about your brand. Research shows that brand-to-consumer responses to tweets influence customer enthusiasm to spend with your business in the future and recommend your brand to others. SocialConnect ensures you never miss an important tweet or DM to deliver the best possible customer experience.

SocialConnect Twitter

Facebook

The sheer volume of Facebook’s 2.1B active users make the network your biggest opportunity to monetize social interactions. Almost half of consumers say that of all the social networks, Facebook has the greatest impact on their purchasing behavior. An average of 15% of marketing budgets are spent to reach consumers on social media, and Facebook accounts for the majority of that spend. Missing or mishandling a public post or private message from a customer can be costly.

SocialConnect Facebook

The world’s most popular social media platforms

We are committed to creating simple and seamless social media management experiences for all of our customers, on as many platforms as possible. Our experts are working around the clock to integrate the most popular social media platforms into LiveEngage, with Instagram arriving in early 2020.

SocialConnect