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Research

Original research conducted by LivePerson. 

LivePerson in the news: Tech’s gender gap, new brands live with messaging, and more

From the disparity of women in the tech industry to bots replacing us at work, here’s the latest press roundup from LivePerson.

AI: a consumer perspective

Consumer perceptions of gender balances in AI

The increasing use of AI, and specifically conversational AI such as Alexa, Siri, and Google, has posed many questions.

Cyber Weekend 2017 sees record-breaking mobile shopping growth

LivePerson research finds 24% of shoppers completed all of their purchases on a smartphone or tablet

It seems every year we learn that Cyber Weekend — the five-day period between Thanksgiving and Cyber Monday — drives astronomical sales.

Branching out: “Alexa, can you transfer funds to my savings?”

As banking goes digital, many young consumers would leave their bank for a tech giant

Banking was once centered around the physical branch, which customers had to physically visit for deposits, withdrawals, and basically any banking activity.

Travelers want to message with their airline, new research finds

LivePerson recently conducted a survey to uncover what consumers wanted from their preferred airlines in terms of customer service communications.

Do Consumers Accept There Is a New “Age of Automation,” and Are They Concerned?

LivePerson conducted a survey to determine how concerned Americans are about losing their jobs due to automation and what industries are most at risk.

What Would Customers Choose If They Could Keep Only 1 App?

Only 26% would keep actual voice-calling capabilities, and 40% of respondents would keep text messaging.

From DMing on social media, text messaging, and Snapchatting to traditional phone calls and emailing, the ways to connect with others are growing.

Social Media Will Not Solve Customer Service Issues

Our consumer survey shows only 2% of millennials prefer to use Twitter for customer service.

People are constantly connected through social media.

Admit It: You Shopped Online This Holiday Weekend

Our consumer survey from Black Friday 2016 shows that 6.5% shopped at the Thanksgiving table.

The Thanksgiving holiday was the most interactive shopping weekend in history, with more and more people turning to the conveniences of mobile purchasing.

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