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Research

Original research conducted by LivePerson. 

Do Consumers Accept There Is a New “Age of Automation,” and Are They Concerned?

Headlines focused on the Age of Automation have become the norm.

What Would Customers Choose If They Could Keep Only 1 App?

Only 26% would keep actual voice-calling capabilities, and 40% of respondents would keep text messaging.

From DMing on social media, text messaging, and Snapchatting to traditional phone calls and emailing, the ways to connect with others are growing.

Social Media Will Not Solve Customer Service Issues

Our consumer survey shows only 2% of millennials prefer to use Twitter for customer service.

People are constantly connected through social media.

Admit It: You Shopped Online This Holiday Weekend

Our consumer survey from Black Friday 2016 shows that 6.5% shopped at the Thanksgiving table.

The Thanksgiving holiday was the most interactive shopping weekend in history, with more and more people turning to the conveniences of mobile purchasing.

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