ARTICLE

CIO Outlook: Winning in the new normal of C-Commerce

A tectonic shift in the way brands engage with their customers has paved the way for conversational commerce and AI-powered conversations, growing the bottom line for thousands of brands worldwide.

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Close to 40% of customers abandon a call within the first minute and almost 70% of online shopping carts are abandoned.

In today's complex world of sales, marketing, and customer care, contact centers are constantly under pressure. 

LivePerson's intelligent Conversational AI allows brands to achieve all this at scale. The company's AI platform is built on over twenty years of conversation data and includes a diverse set of sophisticated tools, including Natural Language Understanding, advanced metrics/analysis, and bot-building features.

Take a look at LivePerson’s customer stories.