Rapidly transition to an at-home workforce

Conversational AI and messaging can ensure a seamless transition to remote operations and can significantly increase the capacity of your contact center. We’ve assembled a library of assets to help inform and guide you.

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4 steps to keep your contact center up and running

Transition to an at-home workforce to continue operations

Shift call volume to messaging to increase agent capacity by ~2X

Automate interactions with AI-powered chatbots to extend contact center capacity

Keep customers informed with proactive messaging to reduce inbound volume

Guidance for operating contact centers during the COVID-19 pandemic

Playbook

A step-by-step guide on how to rapidly transition to an at-home workforce.

Webinar Series

Experts offer specific actions to achieve business continuity amidst the pandemic.

Bloomberg Podcast

LivePerson CEO discusses why call centers should be completely digital.

Bloomberg Interview

LivePerson CTO discusses how to stay connected to and care for your customers remotely.