Rapidly transition to an at-home workforce

Conversational AI and messaging can ensure a seamless transition to remote operations and can significantly increase the capacity of your contact center. We’ve assembled a library of assets to help inform and guide you.

Rapidly transition to an at-home workforce
Access library

4 steps to keep your contact center up and running

Transition Transition

Transition to an at-home workforce to continue operations.

Shift Shift

Shift call volume to messaging to increase agent capacity by ~2x.

Automate Automate

Automate interactions with AI-powered chatbots to extend contact center capacity.

Keep Keep

Keep customers informed with Proactive Messaging to reduce inbound volume.

Guidance for operating contact centers during
the COVID-19 pandemic

Guide

Playbook Guide Emoji

A step-by-step guide on how to rapidly transition to an at-home workforce.

Webinar

Webinar Series Webinar Emoji

Experts offer specific actions to achieve business continuity amidst the pandemic.

Podcast

Bloomberg Podcast Podcast Emoji

LivePerson CEO discusses why call centers should be completely digital.

TV

Bloomberg Interview TV Emoji

LivePerson CTO discusses how to stay connected to and care for your customers remotely.