Rapidly transition to an at-home workforce

Conversational AI and messaging can ensure a seamless transition to remote operations and can significantly increase the capacity of your contact center. We’ve assembled a library of assets to help inform and guide you.

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4 steps to keep your contact center up and running

Transition to an at-home workforce to continue operations.

Shift call volume to messaging to increase agent capacity by ~2x.

Automate interactions with AI-powered chatbots to extend contact center capacity.

Keep customers informed with Proactive Messaging to reduce inbound volume.

4 steps to keep your contact center up and running

Transition to an at-home workforce to continue operations.

Shift call volume to messaging to increase agent capacity by ~2x.

Automate interactions with AI-powered chatbots to extend contact center capacity.

Keep customers informed with Proactive Messaging to reduce inbound volume.

Guidance for operating contact centers during the COVID-19 pandemic

The Resilient Contact Center playbook cover

Playbook

A step-by-step guide on how to rapidly transition to an at-home workforce.

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Webinar Series

Experts offer specific actions to achieve business continuity amidst the pandemic.

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Bloomberg Podcast

LivePerson CEO discusses why call centers should be completely digital.

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Bloomberg Interview

LivePerson CTO discusses how to stay connected to and care for your customers remotely.