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Community College of Denver Video

Community College of Denver's Call Center was overwhelmed fielding requests and addressing student inquiries for a burgeoning enrollment. To tackle these issues, they turned to LivePerson's LiveEngage platform. Since deploying the platform, results have improved dramatically. Today, more than 20% of all student service requests come via live chat, and call volumes have reduced by 10%. Agents can now handle 13% more inquiries per hour. The average wait time is also down 10% overall, and complaints have severely decreased. Furthermore, Website improvements identified through LivePerson analytics, have also helped reduced the volume of support calls.

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