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Harvard Business Services

Nine years ago Harvard Business Services upgraded to the LiveEngage platform and added credit card payment capabilities, proactive chat, content targeting, and the mobile Click-to-Chat tool to the deployment. Today, ten percent of all completed transactions involve live chat at some point in the process, and five percent of the company’s huge database of current customers has had questions answered through the channel. In addition, a recent effort to make Click-to-Chat buttons more prominent doubled live chat volume.

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