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Landings Credit Union

Landings Credit Union sought to build on its reputation for personalized customer service by adding a live chat channel powered by LivePerson. Just two months after deploying a sticky Click-to-Chat button, the organization has seen promising results. Those requesting customer service get a response in less than 30 seconds on average and routinely report high satisfaction with the channel. And from a sales perspective, the channel has already produced two closed auto loans, two mortgage leads, and numerous insurance and financial services referrals. 

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